tSMF Belgium is pleased to announce Claire Agutter as our event speaker in September.She is a driving force behind Service Integration and Management (SIAM). With her firsthand experience, she has a lot to share.Session outline:
Is your organization confident that its IT strategy can support businessneeds both now and in the future? Is your vendor landscape mapped, and do you have aclear sourcing strategy? Are you struggling to improve your customer experience, andseeing a rise in ‘shadow IT’ spend?If the answer to any of these questions is yes, you need SIAM! Often viewed as just anextension of traditional ITSM frameworks, SIAM has evolved and is now as important in theboardroom as it is in our IT operations.
In this session, Claire Agutter will draw on her own experience and data from the GlobalSIAM Survey as well as providing an early view of the some of the key topics in the 2025SIAM Body of Knowledge refresh project. Her presentation will include:– The history and origins of SIAM– The evolution of SIAM– Organizational drivers for SIAM and building a business case– Where you can access SIAM knowledge and resources
About the speaker:
Claire Agutter is passionate about how technology can improvebusiness outcomes, efficiency and effectiveness. With over 20 years of experience as aservice management consultant, trainer, speaker, and author, she is the founder of Scopism,specializing in publications, events, and consultancy for Service Integration andManagement (SIAM). Claire led the volunteer team that developed the SIAM Bodies ofKnowledge and established the thriving online SIAM community. Recognized as a thoughtleader, she has been named one of Computer Weekly’s most influential women in UK techannually since 2018. In 2024, she was honored as an HDI Top 25 Thought Leader andshortlisted for Computing’s Women in Tech Excellence Founder/Entrepreneur award.
