Service Redesign – a wicked problem?

Learning from mistakes and activating the evidence for the right way to redesign services

Connect Health “Change” has developed a series of webinars to make and embed transformation in healthcare. Aimed at system leaders and clinicians across the NHS, the webinars provide practical solutions to the challenging issues we are all grappling with.

View our past webinars, agendas, speakers and recordings here.

We are pulling together a webinar on 17 March at which change experts, system leaders, commissioners and academics will debate what are the essential elements to service redesign.

This webinar will aim to cover;

• The importance of asking the right questions – consider what you need to do to make it work and the context in which you’re doing it
• Focus on Darzi Fellowship and Versus Arthritis change programme techniques
• Real life examples of redesign/transformation programmes – what went wrong, what went right
• Using a QI (quality improvement) approach

Agenda

(subject to change)

12.30: Larry Koyama, Darzi Alumni, Versus Arthritis MSK Champion - Introduction from the chair

12.40: Rob Webster, Chief Executive, South West Yorkshire Partnership NHS Foundation Trust, and West Yorkshire and Harrogate Integrated Care System – scene setting

12.50: Prof Becky Malby, Professor in Health Systems Innovation at London South Bank University (LSBU) - Top tips from theory and practice

13.00: Carl Davies, Director of MSK, Berkshire West Integrated Care Partnership (ICP) – The application of transformational theory to create meaningful and sustainable change in complex systems

13.10: Mike Turner, Chief Operating Officer, Connect Health – Practical lessons learnt

13.20: Q&A

13.45: End

View our speaker biographies here.

The webinar will be conducted over Microsoft Teams, there is no need to register for an account or download any software in advance. This webinar will be recorded.

Once registered, a Microsoft Teams link will be sent to the email address you have provided.

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