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Service that Sells

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Two Bridges Hotel

Two Bridges

PL20 6SW

United Kingdom

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No Refunds

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Lunch at the beautiful Two Bridges Hotel, followed by an enjoyable 3 hour training workshop that will add huge value to Managers and Leaders of Small to Medium Businesses, and gives you some powerful key actions to take away.

Delivered by Customer Loyalty, Reputation and Referrals expert Guy Arnold (Author of 'Great or Poor', 'Sales through Service' and 'The Referrals Book').

This event will give you powerful ideas and tools to build customer loyalty and reputation, and increase sales whilst reducing costs. You will go away with a clear action plan, and the tools and ideas you need to make it work.

Why does this matter so much? We now live and work in a completely transparent, customer empowered world, where your reputation is out of your control, and very vulnerable. This is now being further threatened by the powerful entry of Google into the online reviews market.

Every business is now publicly accountable, fairly or unfairly, at the whim of your customer on page one of Google.

In order to thrive, or even survive, in this volatile market, you need to have simple, powerful systems to not only ensure you and your teams deliver a consistent and continually improving customer experience, but also to ensure you know what's being said about you behind your back, and what to do about it!

It is also a HUGE opportunity for sales and profitability growth for those that get it right!

This event will cover all these threats and opportunities and give you the tools and ability to survive and thrive going forward.

It will also show you to systematically:

  • Build customer loyalty
  • Build cross sales and up sales
  • Gather your own feedback and implement continuous improvement systems
  • Empower your people to get it right
  • Respond to online reviews and use them to build great PR, no matter what they say
  • Cut marketing and advertising costs while increasing your sales

This event is kindly sponsored by Dartmoor Brewery, meaning that ticket prices are kept as low as possible at £50 per person (no VAT) including lunch and a drink!

Numbers are strictly limited to 15, so it's first come, first served ...

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Date and Time

Location

Two Bridges Hotel

Two Bridges

PL20 6SW

United Kingdom

View Map

Refund Policy

No Refunds

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