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Service Transformation Programme: consulting and coaching for change


Friday, 27 March 2015 from 09:00 to 16:30 (GMT)

Service Transformation Programme: consulting and...

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Service Transformation Programme: 5 day training - OFFER Ended £1,330.00 £86.94 £283.39
Service Transformation Programme & Systems Leadership Day: 6 day training - OFFER Ended £1,580.00 £103.19 £336.64

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Event Details

Join us for our ‘consulting and coaching for change’ masterclass

In this continued period of budget cuts and crucial, transformational change, managers in local government are facing many difficult conversations. Conversations about...

  • Managing demand with less resource
  • Achieving higher targets whilst saving money
  • Implementing completely new, agile ways of working
  • Reducing headcount
  • Dealing with poor personal performance
  • Improving customer service with fewer staff
  • Moving to new delivery models, sometimes outside the council itself

When the stakes are high, these conversations can easily create unproductive and defensive behaviour. The change is then more difficult and more expensive to achieve.

We all have defences – as individuals, as groups and, consequently, as organisations. Mechanisms to cope with these develop unconsciously and are often employed destructively when we are confronted with challenge or change. Looking in more detail at the eight common defence mechanisms and associated concepts, this masterclass stimulates thinking on how to manage such defences in order to achieve transformational change.

You’ll learn powerful practical skills based on Chris Argyris’ method of ‘productive reasoning’ - proven by large organisations from Shell to Microsoft, and refined by us in our work across the public sector. And we’ll explain our own primary research in navigating complex change, and the simple ‘breaking the shell' excercise. Led by Dennis Vergne, RedQuadrant managing partner and an organisational change expert, you’ll leave this masterclass seeing your next critical conversation in a whole new light.

This course is part of RedQuadrant's Service Transformation Programme. We are pleased to offer a discount and priority booking for groups and for those wishing to book for all five days. Please, see here for more info.

We are also offering a Systems Leadership Day course, which you can book at a discounted rate. For this six-day offer, please see here

For further information, e-mail

Do you have questions about Service Transformation Programme: consulting and coaching for change? Contact RedQuadrant

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