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Service Transformation Programme & Systems Leadership Day: 6 day training - OFFER


Thursday, 12 March 2015 at 09:00 - Friday, 27 March 2015 at 17:00 (GMT)

Service Transformation Programme & Systems Leadership...

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Service Transformation Programme: 5 day training - OFFER Ended £1,330.00 £86.94 £283.39
Service Transformation Programme: 'Whole systems change and customer-led service design' Ended £500.00 £32.99 £106.60
Service Transformation Programme: 'Lean, Agile, and Systems Thinking Public Service Transformation Academy: accredited agile master in public services' Ended £745.00 £48.92 £158.78
Service Transformation Programme: 'Defensive behaviours: coaching and consulting for change' Ended £275.00 £18.37 £58.67
Service Transformation Programme & Systems Leadership Day: 6 day training - OFFER Ended £1,580.00 £103.19 £336.64
Systems Leadership Day Ended £295.00 £19.67 £62.93

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Event Details

Service Transformation Programme

Facing more cuts and possibly more redundancies? Unsure where your next round of cost savings are going to come from?

Our service transformation programme is widely regarded as the most advanced and effective training programme within the public sector. Our five-day masterclass has been specifically developed for senior managersto build in-house capability to deliver sustainable service transformation. The focus is on experiential learning using business simulation environments: it doesn’t do ‘death by PowerPoint’.

It is based on leading improvement methodologies, such as lean and systems thinking, as well as relevant insight from psychology and management theory. 90% of past attendees say they use the knowledge from the programme on a daily basis - you can read our client testimonials here.

Our accelerated five-day service transformation programme can help:

  • Identify savings and cut costs whilst improving customer service
  • Do process improvement and practice systems thinking without paying expensive consultants
  • Become a fully rounded change practitioner. Understand the complexities of politics and human behaviour in organisations and navigate them better
  • Build your in-house capability to make the savings you need in 2015

You will learn by doing as we take you through business simulations so you can use the skills and theory taught at top business schools.

The second module of this programme, Accredited agile master in transformation of public services, is certified by the Lean Agile and Systems Thinking Public Service Transformation Academy upon completion of the course and an online exam.

Systems Leadership Day

The Service Transformation Programme can be booked together with our Systems Leadership Day workshop, which will be delivered by Benjamin Taylor (managing partner of RedQuadrant).It is a unique opportunity to learn from these leaders, to gain new insights and methods, and to put into practice effective leadership techniques to encourage people to keep it together to succeed.

The workshop will cover:

  • What makes a viable and effective organisation?
  • What makes a viable and effective team?
  • What role am I playing as a leader in shaping the organisation and team?
  • How to understand and analyse organisational culture
  • How to make changes in culture – and test the response
  • A flagship course for leaders, this unique programme is accredited by LAST-PSTA and is the first in a series of developing qualifications. 

Upon completion of the course, you will receive a Practice of Systems Leadership certificate, with the chance to gain extra credit by putting what you’ve learned into practice and reporting back.

With this OFFER you can get:

Registration for the full Service Transformation Programme:


Registration for the Systems Leadership Day:

Each module can be booked separately. We are offering discounts to clients who make the most of the full week of training, and also to those interested in multiple place bookings. For further information, please e-mail

*Note that this event page is for tickets for the full 6 days of training. Please visit the links above to book individual courses*

Do you have questions about Service Transformation Programme & Systems Leadership Day: 6 day training - OFFER? Contact RedQuadrant

When & Where

27-29 South Lambeth Road
SW8 1SZ London
United Kingdom

Thursday, 12 March 2015 at 09:00 - Friday, 27 March 2015 at 17:00 (GMT)

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