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Service Transformation Programme: whole systems change and customer-led service design

RedQuadrant

Thursday, 12 March 2015 at 09:00 - Friday, 13 March 2015 at 16:30 (GMT)

Service Transformation Programme: whole systems change...

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Service Transformation Programme: 5 day training - OFFER Ended £1,330.00 £86.94 £283.39
Service Transformation Programme: 'Whole systems change and customer-led service design' Ended £500.00 £32.99 £106.60
Service Transformation Programme & Systems Leadership Day: 6 day training - OFFER Ended £1,580.00 £103.19 £336.64

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Event Details

Whole systems change: customer-led service design and avoiding slash and burn

In this continued period of budget cuts and national agenda for change, managers in local government increasingly need not only to understand but to deliver sustainable, transformational change.

This two-day course provides a solid grounding in the theory and application of service transformation methodologies. Our key framework – seven ways to save and improve – forms the basis of this course, as participants:

  • Learn to frame the problems inherent in their organisation
  • Gain deeper awareness of how others see change
  • Learn new tactics and methods, and when is best to use them
  • Become part of a simulated environment to put theory into practice
  • Identify potential difficulties with implementation, and classic traps to avoid
  • Share lessons learnt in building a holistic understanding of change

 

We’ll explain the core principles of customer-led transformation and how to apply service design to improve services and reduce cost.

The course will leave you with a practical toolkit for avoiding slash and burn; you’ll learn and practice some core techniques for understanding customers, demand, processes, people, and the challenges of change. 

 

This course is part of RedQuadrant's Service Transformation Programme. We are pleased to offer a discount and priority booking for groups and for those wishing to book for all five days. Please, see here for more info.


We are also offering a Systems Leadership Day course, which you can book at a discounted rate. For this six-day offer, please see here


For further information, e-mail training@redquadrant.com

Do you have questions about Service Transformation Programme: whole systems change and customer-led service design? Contact RedQuadrant

When & Where


RedQuadrant
27-29 S Lambeth Rd
Vauxhall
SW8 1SZ London
United Kingdom

Thursday, 12 March 2015 at 09:00 - Friday, 13 March 2015 at 16:30 (GMT)


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