Service...please!

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Merchant House

49 Falmouth Road

Truro, United Kingdom

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Rebuilding a service culture within your organisation for inspired guest experience, raving fans, referrals and repeat business.

  • 12.00pm Keynote address by Malcolm Bell of Visit Cornwall 
  • 12.30-2.30pm Masterclass by Nadia Pendleton of Guest Centricity
  • 2.30 -3pm Networking opportunity

The culture of service has changed over the years; staff and customer availability, expectations and demands shape how you manage your operation, there is a greater challenge to deliver the best experience and operate at your most effective levels. This workshop is an opportunity to focus on shaping the service culture within your own organisation so that Cornwall continues to deliver the premium brand it promises to its guests

Find the right staff to deliver great customer service 

Develop and strengthen the service culture within your own organisation 

Engage your staff in great communication, innovation, performance and focus

Embed guest centric focus in all areas of operations 

Wow your customers with authentic experiences and inspired hospitality

Build a more profitable relationship with customers, better service and a more valuable year round business

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Date and Time
Location

Merchant House

49 Falmouth Road

Truro, United Kingdom

View Map

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