Rebuilding a service culture within your organisation for inspired guest experience, raving fans, referrals and repeat business.
- 12.00pm Keynote address by Malcolm Bell of Visit Cornwall
- 12.30-2.30pm Masterclass by Nadia Pendleton of Guest Centricity
- 2.30 -3pm Networking opportunity
The culture of service has changed over the years; staff and customer availability, expectations and demands shape how you manage your operation, there is a greater challenge to deliver the best experience and operate at your most effective levels. This workshop is an opportunity to focus on shaping the service culture within your own organisation so that Cornwall continues to deliver the premium brand it promises to its guests.
Find the right staff to deliver great customer service
Develop and strengthen the service culture within your own organisation
Engage your staff in great communication, innovation, performance and focus
Embed guest centric focus in all areas of operations
Wow your customers with authentic experiences and inspired hospitality
Build a more profitable relationship with customers, better service and a more valuable year round business