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Setting Others for Success!

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Accounts Direct

43-45 North Street

Manchester

M8 8RE

United Kingdom

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Event description

Description

Setting Others for Success!

Duration: 1 Day

Delivery methods:

  • Self-discovery and critique

  • Group exploration and facilitator led discussions

  • Game based learning

  • Practical exercises

  • Best practice theory exploration

Overview:

The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.

Course objectives

By the end of this training course participants will be able to:

  • Improve the critical communication skills of listening, asking questions and being aware of nonverbal messages

  • Properly manage and set expectations of colleagues and team members and communicate assertively

  • Effectively work with co-workers and adapt their communication style and manage their behavior for more productive work relationships.

  • Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network

Target audience:

Business professionals and team members of all levels, back office support teams, and front line support teams

Course outline

Module 1: Communicate Clearly and Confidently

  • Ÿ Importance of clear communication - How well do you communicate?

  • The five basic principles of communication

  • Focus on behavior not personality

  • Be specific

  • Use the power of questions

  • Listen actively

  • Communicate Assertively

Module 2: Working Better Together

  • ŸImportance of working as a team

  • Internal customers are customers too.

  • Managing internal customer’s expectations.

  • Understanding Internal customers behavioral styles

  • The four major behavioral styles and flexing your style

  • Mapping your internal network

  • Giving the message of 'I Care' when passing work


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Date and Time

Location

Accounts Direct

43-45 North Street

Manchester

M8 8RE

United Kingdom

View Map

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