£270 – £330

Sheffield Customer Service Training: WOW your customers & keep them coming...

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Hilton Sheffield

Victoria Quays

Sheffield

S4 7YA

United Kingdom

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Description

Increase Customer Retention & Increase Sales Retaining Customers

Course Objectives

In this "Customer Service Training to WOW Customers & Increase Sales" course delegates will understand Why and learn How to delight customers through positive communication and take them from Satisfied Customers to Ambassadors for your business, helping to reduce your sales costs and increase profit.

Delegates will also learn how upselling can increase sales by up to 20% using best practice techniques as well as knowing how to avoid the pitfalls of poor practice. Adding extra value to a purchase can improve customer satisfaction as well as your bottom line profits.

Prices include Refreshments, including lunch, course notes & individual certificate are included PLUS

New Training

1-2-1 Coaching Sessions per delegate in Month following Training – Delivered by Phone or Skype

Sheffield Thursday 7th December 2017 Time: 9.30 am to 4.30 pm: Customer Service Training

Great CX can improve Sales by Up to 20%

Sheffield Thursday 7th December 2017 Time: 9.30 am to 4.30 pm: Customer Service Training

Who Should Attend?

The course is designed for all those people who interact with customers and suppliers over the telephone from all departments including Reception, Customer Services, Accounts, Distribution, Stores, IT, Sales etc It is also great value for account managers who want to improve their upselling techniques as well as for all customer focused personnel.

Prices include Refreshments, including lunch, course notes & individual certificate are included PLUS

New Training

1-2-1 Coaching Sessions per delegate in Month following Training – Delivered by Phone or Skype

Book Now to secure your place and reap the rewards of delivering great customer service. The course is interactive and limited to 12 delegates. Includes 1 month Coaching Support

Prices are subject to our terms and conditions and VAT at the prevailing rate.

Where? Sheffield Thursday 7th December 2017 Time: 9.30 am to 4.30 pm: Customer Service Training

When? Thursday 7th December 2017.

Time? 9am for 9.30am start. Finish 4.30pm

Cost includes: Free Car Park, Lunch & Refreshments, Full Notes PLUS 1 Month Coaching Support

Pricing: Standard Rate: £275 + VAT Maximum 12 Delegates per workshop – Multiple delegate and Early Bird Discounts available up to £50.00 per delegate. Early Bird Discount upto 31st October 2017. Limited to 5 Delegate seats per course

Multiple Delegates: Please see individual workshop pricing contact us Here or call 01529 413476 for details.

Maximum Number of Delegates: 12

Thursday 7th December 2017. Time: 9.30 am to 4.30 pm: Customer Services – Retaining Customers

Guarantee

We know how frustrating it can be when open training courses are cancelled at the last minute so we guarantee to run any open training workshop once the first booking for that course has been booked and paid for; however we do reserve the right to change the venue within a 10 mile radius of the original venue subject to agreement with the affected companies and subject to our T&C’s.

On The Day: Dress - Smart Casual: Refreshments on arrival – 9 am to 9.30 am Training starts at 9.30 am prompt

For businesses which would prefer these workshops to be customised and delivered in house or for any other enquiries relating to training or our business development services contact us on +44 (0) 1529 413476 or info@healdi.co.uk

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Location

Hilton Sheffield

Victoria Quays

Sheffield

S4 7YA

United Kingdom

View Map

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