Shift Supervisor

Being a Shift Supervisor isn't about bossing people about—it’s about keeping things calm, organised, and ticking along without breaking a sweat (even if the espresso machine does). This course dives into leadership, financial oversight, communication, and conflict resolution so you can manage any shift without needing a second shift to recover.

You’ll explore how to keep staff motivated, resolve issues on the fly, and communicate like someone who knows what they’re doing (because you will). With structured content on team management, reporting, and essential skills, this course is perfect for supervisors aiming to lead confidently—even on a Monday morning.

Learning Outcomes:

• Apply leadership skills to coordinate teams during operational shifts.
• Manage minor conflicts using structured problem-solving techniques.
• Understand basic financial processes related to shift responsibilities.
• Communicate clearly and professionally with staff and customers.
• Balance multiple tasks and maintain daily shift performance.
• Support team morale through clear direction and fair delegation.

Who is this Course For:

• Supervisors managing fast-paced shift-based environments.
• Hospitality staff preparing for leadership roles.
• Retail team leads managing daily floor operations.
• Call centre staff stepping into supervisory roles.
• Admins looking to manage support teams more effectively.
• Facilities coordinators responsible for operational handovers.
• Warehouse staff managing daily dispatch or storage teams.
• Customer service leads overseeing live service teams.

Career Path:

• Shift Supervisor – £27,000/year
• Operations Coordinator – £28,500/year
• Team Leader (Customer Service) – £26,000/year
• Retail Supervisor – £25,500/year
• Hospitality Shift Leader – £26,500/year
• Floor Manager – £29,000/year