Question 1

Is the event free to attend?

Accepted Answer

Yes, the open day is free. To support us, you can donate via cash or card at the event. There’ll also be a donation station where we invite you to gift one lovely item for our shops. Some activities may have a small charge, but taking part is completely optional.

Question 2

Do I need to book in advance?

Accepted Answer

Although it is not essential, we encourage you to book in advance to join us on the open day as our building has a limited capacity and we cannot guarantee we can accommodate walk-in’s.
There are two available time slots to book onto, 10am -11am or 11am to noon.

Question 3

Can I stay after my booked time slot?

Accepted Answer

These slots are designed to help manage the flow of visitors around the building and ensure we do not exceed capacity. However, you're welcome to stay on after your time slot and enjoy refreshments, games and visiting our stalls until the hospice closes to the public at 1:30pm.

Question 4

What activities will be available on the day?

Accepted Answer

Explore our hospice on a self-guided tour with highlights like the hydrotherapy pool, sensory room, and therapy spaces. Enjoy demos from our Family Support team, meet our Fundraising, Volunteering and Retail teams, visit stalls, play games, meet a therapy dog, and enjoy treats.

Question 5

Can I bring children to this event?

Accepted Answer

Yes, children are very welcome to attend. We will have a selection of activities and games available to keep young visitors engaged. Families are encouraged to come along, and there will be something for everyone to enjoy.

Question 6

I have allergies / food intolerances. How can I ensure that I am catered for?

Accepted Answer

We will not be serving any cakes that include nuts. We kindly ask that guests do not bring any products that contain nuts onsite. 
We aim to cater for our guests with gluten or dairy intolerances. If you have any other dietary requirements, please email SupporterCare@shootingstar.org.uk

Question 7

Will there be photography and videography taking place on the day?

Accepted Answer

Yes, by attending this event, you agree that we can use images or videos taken at the day in future promotion. If you have any concerns please contact the Supporter Development team by by email supportercare@shootingstar.org.uk or by phone 01932 823115.

Question 8

Will there be nursing staff onsite for supported families?

Accepted Answer

There won’t be any Shooting Star Children’s Hospices nursing staff present during the Open Day, however, we will have trained first aiders on-site to ensure everyone’s safety throughout the event.

Question 9

Is the venue wheelchair accessible?

Accepted Answer

Yes, the hospice is fully accessible for wheelchair users and those with limited mobility.

Question 10

Is parking available at the Open Day?

Accepted Answer

There is free parking in the car park next to Shooting Star House and in local roads. On site parking is limited and reserved for accessible parking. If you would like to requestone of these spaces, please email supportercare@shootingstar.org.uk or call 01932 823115.

Question 11

Is this event within the ULEZ zone?

Accepted Answer

Yes, this event is within the ULEZ zone. To check whether your vehicle meets the ULEZ emissions standards or to prepay a ULEZ charge to avoid a fine please visit https://tfl.gov.uk/modes/driving/ultra-low-emission-zone

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