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Sinclair Voicenet & CallNorthWest BIG IMPACT Nov 26th

Sinclair Voicenet

Thursday, 26 November 2015 from 09:00 to 12:30 (GMT)

Ticket Information

Type End Quantity
Sinclair Voicenet BIG IMPACT Ended Free  

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Event Details

Contact centres process hundreds of thousands of customer interactions every day. Most rely largely on historical analysis of ACD data, QM data and other MI to retrospectively identify challenges and coach for improvement.

Learn how a leading UK financial institution is working with Sinclair Voicenet to implement solutions to impact these interactions as they occur and bring about dramatic improvements in operational efficiency in real time. In this not to be missed event Ageas Retail Intermediary (formerly known as Kwik Fit Insurance Services) provide real life insight into this powerful technology.

 

ITINERARY

 Registration & Networking      9.00   > 
   9.30
 Welcome - Anne Holmes    9.30   >     9.50
 SmartVoice Protect    9.50   >     10.10
 SmartVoice Assist    10:10   >     10.30
 SmartVoice ViewPoint    10.30   >     10.50
 Coffee & Comfort Break    10.50   >     11.10
 Real Time Solutions - Anne Holmes       11.10   >     11.30
 Ageas Retail Intermediary Case Study    11.30   >     12.00
 Q&A / Round Table Discussion    12.00   >     12.30
 Lunch & Networking    12.30     
Do you have questions about Sinclair Voicenet & CallNorthWest BIG IMPACT Nov 26th? Contact Sinclair Voicenet

When & Where


The Players' Lounge
Emirates Old Trafford Cricket Ground
M160PX Manchester
United Kingdom

Thursday, 26 November 2015 from 09:00 to 12:30 (GMT)


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Organiser

Sinclair Voicenet

Established in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia recording, quality management, customer interaction analytics, workforce management and customer feedback applications.

As European Partner of the Year for NICE Systems, we are experts in the latest technologies and are best placed to help you achieve the greatest return on your investment, both today and in the future.

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Sinclair Voicenet & CallNorthWest BIG IMPACT Nov 26th
Things to do in Manchester Seminar Science & Tech

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