Assessment Framework
This handout summarises the key points from the presentation on using Key Performance Indicators (KPIs) to demonstrate compliance and excellence under the CQC's Single Assessment Framework (SAF).
The Six Evidence Categories of the SAF
- People's Experience
- Feedback from Staff and Leaders
- Observation of Care
- Processes
- Outcomes
- Organisational Performance
Example KPIs by Evidence Category
Evidence Category
Example KPI
People’s Experience
% of service users rating the service 4/5 or higher
Staff Feedback
% of staff receiving supervision every 6 weeks
Observation of Care
% of spot checks graded 'Good' or better
Processes
% of care plans reviewed within 90 days
Outcomes
% of goals achieved vs set per service user
Organisational Performance
Average response time to complaints or incidents
Embedding KPIs into Your Culture
- Assign KPI owners across your leadership team.
- Include KPI tracking in weekly huddles and board meetings.
- Make KPIs visible via dashboards, staff room boards, and digital care systems.
- Train staff on how their daily tasks feed into measurable outcomes.
