Skills For Inclusive Conversations

The Skills For Inclusive Conversations course is designed to help individuals master effective communication, build empathy, and foster inclusivity in both personal and professional settings. With workplaces and communities becoming increasingly diverse, the ability to engage in meaningful, respectful, and unbiased dialogue is essential. This comprehensive program focuses on core communication skills, advanced conversation strategies, telephone etiquette, body language, and conflict resolution, ensuring learners can create inclusive spaces for dialogue.

The Skills For Inclusive Conversations course also addresses inappropriate behavior, toxic work cultures, unconscious biases, and perceptions that can undermine inclusivity. Learners will gain practical tools to manage workplace conflicts, recognize biases, and develop respectful communication practices that strengthen collaboration. By completing this course, participants will be equipped to navigate sensitive discussions, foster inclusion, and contribute to healthier environments.

Learning Outcomes

1. Demonstrate inclusive communication strategies in diverse workplace and social settings.
2. Apply advanced conversation skills to manage sensitive or complex discussions.
3. Identify biases and perceptions that impact respectful communication practices.
4. Implement conflict resolution processes that promote fairness and inclusivity.
5. Recognize and address inappropriate behaviors that harm inclusive dialogue.
6. Use body language and etiquette to reinforce inclusive communication.

Course Curriculum

• Module 01: Basic Communication Skills – Develop clear, respectful, and inclusive communication foundations.
• Module 02: Advance Communication (I) – Explore advanced strategies for navigating complex conversations effectively.
• Module 03: Advance Communication (II) – Apply communication frameworks for challenging or sensitive dialogues.
• Module 04: Telephone Etiquette – Practice inclusive and professional communication in telephone conversations.
• Module 05: Body Language and Effective Communication – Learn non-verbal cues that promote inclusivity and respect.
• Module 06: Inappropriate Behaviour and Toxic Work Culture – Identify and address communication issues undermining inclusion.
• Module 07: Issues and Origin of Conflict – Understand sources of conflict and communication breakdowns.
• Module 08: A Conflict Resolution Process – Apply structured approaches to resolve conflicts inclusively and fairly.
• Module 09: Biases and Perception – Recognize unconscious biases and perception barriers in conversations.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.