£199

SMART Showround Skills Workshop

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Location

Birmingham

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Introduction

This is a popular workshop covering the complete showround journey; From making the appointment, preparation and planning, collaborating with team members, meet & greet and establishing needs; to the actual showround, touching on negotiation and closing skills, concluding with the follow up to convert.

Your team member will gain the knowledge and skills to confidently plan, prepare and deliver an interesting and informative showround of your venue which is tailored to their client’s needs.

They will also have the opportunity to participate in a ‘Questions & Answers’ session with a Hotel Booking Agent to help understand the needs of an Agent and their client at this crucial stage of the booking.

Objectives:

By the end of the workshop your team member will be able to …

  • Plan and prepare for a successful showround by appointment OR a walk in
  • Conduct showrounds to give you the edge against your competitors
  • Understand how to work with a Hotel Booking Agent when a showround has been booked
  • Identify your client’s buying criteria
  • Present your venue, using features & benefits, in line with their criteria
  • Negotiate on a face to face basis
  • Handle ‘objections’ with a positive outcome
  • Engage and involve your operational team to help maximise conversion

How this workshop will benefit your business:

  • Greater confidence from your team when showing around potential new clients
  • Slick and professional showround centred around the client
  • Increase in the overall conversion of enquiries
  • Improve communication and build positive relationships between departments – all working towards the same goal

Key areas that will be covered:

  • Preparation – Research, link up, qualify before arrival, invites, welcome & first impressions, creating WOW!
  • Genuine Interest – Questioning Skills / Conversational Questioning
  • Showround – Route to mirror needs, each from a stage set – personalise to your client, features v benefits - use of WOW words, proactive use of ipad
  • Negotiation Skills – Offering a choice, close, handling objections, adding value, trading currencies

Who should attend?

This one- day workshop has been designed for any Sales, Front of House, Meetings & Events, Duty Managers, General Managers

Terms and Conditions: (for full terms and conditions please visit https://thesmarttrainingcompany.co.uk/ )

  • The price does not include travel or accommodation. Refreshments and lunch will be provided on the day.
  • All prices are inclusive of Value Added Tax and this will be charged at the appropriate rate.
  • Minimum numbers are required for a workshop to run. If the minimum numbers are not achieved a refund or alternative date or workshop will be offered.
  • Payment by credit/debit card is required at the time of booking via the Eventbrite booking site. Payment is due in advance of the workshop commencement by the latest 14 days prior to the workshop date. For last minute bookings sooner than 14 days in advance of a workshop, these must be paid in advance of workshop commencement. You will receive an automatically generated ticket/confirmation from Eventbrite.
  • The Company reserves the right to cancel or arrange an alternative date for a workshop. In such circumstances The Company will endeavour to provide notice of cancellation or change to the Delegate. In the event of cancellation, the Delegate will be entitled to a full refund of the workshop fee, but The Company shall not be liable for any other loss or expense arising.
  • The Delegate may cancel the workshop booking by notifying The Company in writing by acknowledged email or by recorded delivery as soon as reasonably practicable. The Delegate shall also be deemed to have cancelled the workshop booking if the Delegate does not attend the event. The Delegate shall be liable to pay a cancellation fee as follows:

    Open Workshops (e.g. Public scheduled workshops):

Number of Days’ Notice Proportion of Workshop Fee Payable

14 Days 100%

15 - 30 Days 50%

  • In the event that the Delegate is unable to attend the workshop booked The Company will endeavour to transfer the Delegate to an alternative workshop. If this is requested within 1 month from the date of the original workshop, then no charges shall be payable.
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Date and Time

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Birmingham

United Kingdom

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Refund Policy

Refunds up to 30 days before event

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