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Open Resourc Centre, DVLA (ORC)

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Do you aim to provide ‘best in class’ customer service? If yes then the Smart talk session will be just up your street.

It’s not what you say but how you say it. Smart talk is about providing information in a positive way by incorporating ‘magic words’ such as ‘free’, ‘best’ and ‘safe’ – which are all helping to shape and improve the quality of service that is being provided to DVLA customers.

If you are interested in learning more about ‘Smart Talk’ and possibly how you can incorporate some of the ‘magic’ into your business areas, then please come along.

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Open Resourc Centre, DVLA (ORC)

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