Social Housing and Tenant Management

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Social Housing and Tenant Management course offers a structured dive into how public and affordable housing systems operate, with tenant communication, rent processes, dispute handling, and legal frameworks taking centre stage. Designed for those seeking knowledge in tenant management, this course explains the essential responsibilities involved in sustaining successful tenancies and maintaining stable living environments across social housing estates.

From rent arrears to anti-social behaviour, and maintenance coordination to support services, this course builds a working knowledge of how tenant management professionals create trust, handle issues efficiently, and balance landlord obligations with tenant rights. As housing demands grow, effective tenant management has become a cornerstone of operational success in housing associations, councils, and property organisations. This course is structured to help learners become confident, consistent, and clear in every aspect of tenant management.

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Learning Outcomes:

• Understand core responsibilities involved in effective tenant management.
• Learn how to handle disputes within a tenant management framework.
• Identify support strategies for vulnerable tenants through tenant management.
• Develop knowledge of legal rights tied to tenant management duties.
• Explore maintenance requests and reporting within tenant management roles.

Who is this course for?

• Council workers involved in social housing and tenant management.
• Housing officers wishing to improve tenant management strategies.
• Landlords interested in better tenant management knowledge.
• Professionals in public services linked to tenant management work.
• Newcomers aiming to enter social housing or tenant management roles.

Career Path (UK Averages):

• Tenant Liaison Officer – £28,000 per year
• Housing Officer – £30,000 per year
• Social Housing Manager – £36,000 per year
• Neighbourhood Housing Assistant – £25,500 per year
• Tenancy Sustainment Worker – £27,000 per year
• Lettings and Allocations Officer – £29,000 per year