This course is aimed to highlight the benefits and risks of social media use in health and dental care. Over the 4 hours delegates will have the chance to focus on important aspects of social media use both on a personal and organisational level. The main topics that will be addressed include:

The benefits of social media use including aligning information about the practice, networking and for patient education
The risks associated with social media use including patient confidentiality and professionalism
And finally managing feedback on social media in terms of channelling complaints appropriately and also to learn and make changes.

Other areas that will be discussed are regulatory guidance to mindful of when using social media, policies and how powerful they can be in mitigating risks and also boundaries risks when interacting with patients online. Using a combination of slides and case studies delegates will benefit from interaction during the course with other health and dental care staff to share ideas and concerns they may have with the aim to reassure and learn from each other.

This course is led by Kay Grant, risk adviser at MDDUS

Upon completion, a certificate detailing 4 hours of verifiable CPD will be provided by MDDUS to all attendees.

Please read before booking:

You MUST have a webcam, speaker and microphone available on the device you intend use to access the training. This will ensure you are able to fully engage with the speaker/other delegates. This also allows our CPD verification process to be robust.
You MUST be able to access and fully participate in a Zoom meeting from whatever device you choose to use. Please cut and paste the following URL into your internet browser to access help on how to do this. The page includes the option to join a ‘test meeting’ from the device you intend to use. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
If you experience any technical difficulty when checking you can access Zoom it could be because your local IT support is blocking access. If this happens you might consider using your own mobile device instead – Zoom works well on tablets.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.

Please note:

Prior to the event delegates can request a transfer to a future or alternative course.

MDDUS absorb the Eventbrite booking fee for this course (which is between £9 - £14)

Refunds can be requested in advance; however, Eventbrite will deduct the booking fee from any refund requested.

MDDUS is not liable for any costs incurred by delegates in relation to attendance at remote training courses. This includes if the course is cancelled or needs to be rescheduled.

What happens if we cannot access this event due to a technical issue?

Please ensure you have full access to Zoom before booking this course. If you experience technical difficulties accessing the course you can request a transfer to another course without incurring a fee.

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Social media in GP and dental practices