Sodexo - Hospitality Academy Workshop - Service Experience

Join us for 'The Art of Service', a comprehensive one-day workshop designed to empower food and beverage team members to deliver Service Excellence.

This engaging session will define Service Excellence, explore the importance of professional standards, and demonstrate the impact of personal behaviour on customers and colleagues.

Participants will gain hands-on experience in preparing and serving a variety of beverages to a high standard, using relevant equipment safely and hygienically.

The workshop also covers essential legislation for food and beverage service, ensuring compliance in your role.

Finally, attendees will reflect on their key learnings and identify practical steps for creating memorable guest experiences in their workplace.

Joining this workshop will support you in developing in the following areas: Define Service Excellence.

Explore the importance of professional standards and describe the impact of own behaviour on customers and team members. Demonstrate competence in preparing and serving a range of beverages to a high standard.

Use relevant equipment appropriately, applying knowledge of safe and hygienic working practices.

State key legislation relevant to food and beverage service and identify how to work compliantly within your role. K1, K2, K3, K5, K6, K7, K10, K14, K15, K19, K20, K23, K24, S1, S4,S5, S7, S17, S18, B2, B3, B4, B6