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This webinar replicates a keynote talk given at IASI Romania at the 2018 Business English Special Interest group annual conference. Many trainers find themselves in demand for delivering an array of skills loosely termed as “soft skills”. This webinar examines the soft skills landscape, why the market is largely unregulated, why the quality of training offered varies hugely and just why the future is definitely soft. We also explore why developing self-awareness is the best route to behavourial change and why trainers need to inject much more experiential learning into their sessions.

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