Improvement techniques for the IT Service Desk is a 1-day interactive workshop and seminar designed for managers and team leaders who want to improve the performance of their IT Service Desk.
This event features award-winning ITSM industry leading speakers presenting a series of case studies to tell their success stories. The interactive sessions provide for wider group discussion of particular business challenges and scenarios, and will provide a range of management theories, business models, tips and techniques that can be used to build a high performing team and transform your desk's performance.
A full range of topics will be covered including leadership, culture and behaviour, skills and competencies, process improvement, knowledge management, customer experience, data analytics and management reporting.
During the day delegates will complete their own Action Plan to take back to their workplace for implementation.
This event is a Soliloquy Solution Showcase event which includes a buffet lunch and light refreshments.