If the user story above sounds like a bit of you, read on!

Sort out your customer/client on-boarding or you'll struggle to meet your goals.

You've probably heard the term user experience (UX). And if you spend just five minutes on LinkedIn, you'll hear several people banging on about what real UX is and what isn't.

We prefer to just talk about UX and how we apply it to our work.

One key application of user experience is moving people form the "OK, I'm interested" moment, to fully signed-up, using (and hopefully paying for) your product/service and telling others how much they love it.

We'll take you through the basics and give you some practical tips so that you can go away and improve your own customer / client / user / employee / people on-boarding journeys.