Question 1

How have you used feedback to make this event bigger and better?

Accepted Answer

Using your feedback, we've got new specialist equipment & an expert team to increase the production quality, the formats are being designed to be more foodie than ever before, PLUS the ratio of food & chaos is being better balanced... All of which should lead to the best show ever!

Question 2

How do I access the Livestream once I have bought a ticket?

Accepted Answer

The link to the live performance will be live 24 hours prior to the event’s start time and you will receive this via another email - if you have not received this email within 24 hours of the show starting please email support@sortedfood.com.

Question 3

Will you have polls running during the Livestream?

Accepted Answer

Yes! This will be an interactive event and we would love for you to get involved so will be sharing polls with you throughout the show.

Question 4

Do I need any apps/downloads to watch the Livestream?

Accepted Answer

No, you will only need to open the link sent to you - no apps or downloads are needed. You can open your private link in any browser. Links will not appear in Google Search results.

Question 5

I’ve bought a ticket but now I can’t watch the Livestream, can I get a refund?

Accepted Answer

As per our Terms and Conditions, no refunds will be provided if you change your mind or can’t join the Livestream broadcast - however, the Live Shows will be available to watch ‘on demand’ for 30 days until 20th August 2025.

Please email support@sortedfood.com if you have any questions on this.

Question 6

Can I re-watch the Live show after it’s taken place?

Accepted Answer

Yes - the Live Shows will be available to watch ‘on demand’ for 30 days using your information sent from us via email prior to the event so you can catch up when you’re able to!

Question 7

Why can't I buy a single Day Pass anymore?

Accepted Answer

For the last few shows, over 99% of tickets sold have been for the full Weekend passes - so for all-round simplicity, we now just offer these.

Question 8

I can’t find my confirmation email or access the Livestream but I have a ticket. What should I do?

Accepted Answer

Your email confirmation will have been sent straight after your purchase, so please do check your junk and spam folders in case your email confirmation has slipped in there! Your ticket information will be sent through no later than 7 days before the event, so keep an eye out in your inbox and junk.

Question 9

Having issues buying ticket on mobile?

Accepted Answer

We are currently experiencing an issue with Eventbrite on iOS mobile, please purchase the tickets on a laptop or desktop.

Question 10

Any other questions?

Accepted Answer

Give us an email on support@sortedfood.com

Or head here:
https://help.sortedfood.com/hc/en-gb/articles/19846019180572-Sorted-Live-On-Demand-FAQs
https://sortedfood.com/termsofsupply/

https://www.eventbrite.co.uk/support/articles/en_US/Troubleshooting/eventbrite-terms-of-service?lg=en_GB

Question 11

Can I gift a ticket to someone?

Accepted Answer

Yes, you can! Make sure to enter the intended recipients name and email when checking out and we'll send the ticket straight to them.

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