Skip Main Navigation
Page Content

Save This Event

Event Saved

Speak the same language as your patients-August 2019

The Institute of Dental Business

Friday, 2 August 2019 from 09:00 to 17:00 (BST)

Speak the same language as your patients-August 2019

Ticket Information

Ticket Type Sales End Price Fee Quantity
Super early bird Dentist qualified fewer than 5 years Ended £225.00 £15.44
One free DCP with every super early bird dentist ticket Ended Free £0.00
Early bird Dentist qualified fewer than 5 years Ended £275.00 £18.74
One free DCP with every early bird dentist ticket Ended Free £0.00
Dentist qualified fewer than 5 years Ended £300.00 £20.39

Share Speak the same language as your patients-August 2019

Event Details

Speak the same language as your patients

Do you

  • Feel like you are not being listened to?
  • Often wonder if you have been misunderstood?
  • Want to convert more treatment?
  • Get the sense that your patients do not understand what you are telling them?
  • Get frustrated that patients don’t want the best treatment available?
  • Get frustrated when patients ever go away and ‘think about treatment’?
  • Speak English as your second language and feel you misunderstand and are misunderstood?
  • Wonder why, so many successful people are learning NLP?
  • Fear being unhappy patients, complaint letters or sued?

If you answered "Yes "to any of these questions you may also feel that you and your patients are speaking different languages or in some way are not connecting as well as you could.  If so, this is the perfect course for you.


How would it be, 

  • If you found it easy to understand and to be understood?
  • If you knew a simple fool-proof ways to become a more influential communicator?
  • If your receptionist was easily able to convert every enquiry into to a booked appointment?
  • If you knew how to put patients at ease in seconds without saying a word?
  • If you knew how to present every treatment plan so your patients “got it”?
  • If you could run staff meetings, reviews or tutorials really effectively?
  • If you knew how to create a steady stream of patients to your practice that loved what you do and they stay with you for a life time.
  • If you could transform your practice quickly and easily?

 Course aims

  • To enable you to build rapid and lasting rapport with your patients and team
  • Develop non-linguistic and linguistic skills that will enable you to become more effective and influential communicator.


  • For you to be understood and understand more
  • For you to be able to communicate more effectively with your colleagues suppliers and patients, not to mention friends and family
  • Understand how to prevent and resolve conflict
  • Build rapid and deep rapport
  • Listen really well

Learning outcomes

  • To provide delegates with ways that non – verbally they can build and enhance rapport
  • Identify other people’s preferred language patterns and communicate in their style.
  • Improve the patient experience
  • Increase satisfaction and pride
  • Reduce miscommunication, complaints and litigation.
  • Learning outcomes, what difference will it make back in practice
  • Improved communication and understanding with your patients, team, friends and family.
  • Happier more satisfied and grateful patients?
  • More satisfaction and pride in your work?
  • Reduction in complaints and avoiding being sued?
  • Improving your CV and employability?
  • More patients wanting to see you
  • Increased income and profitability
  • A more reliable team and engaged team
  • Less stress more fulfilment
  • Your patients will be more receptive to what treatment and advice you are offering.
  • You will understand and be understood
  • You will feel far more confident in your communication


Learning Content will include;

  • Rapport building
  • Language predicates and your patients unique dialect
  • Linguist distortion deletions and generalisations
  • Representational systems
  • Submodalities
  • Metaprogrammes
  • Listening skills
  • Eye accessing cues
  • How to know what other people are thinking
  • Metaphors and stories
  • Overcoming conflict
  • Dealing with objections
  • Words that influence
  • and much much more

Content will be customised to your specific wants and needs.

GDC Development outcomes

A          Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk;

B          Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients; providing constructive leadership where appropriate;

C          Maintenance and development of knowledge and skill within your field of practice;

D         Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first


Speak the same language as your patients is an interactive workshop style seminar for the entire dental team. As a result of attending this unique dental master-class, your team will  learn new communication skills and be inspired in how they use them benefitting your patients in amazing ways. 

 Who will benefit from attending this workshop?

  • Practice owners and partners
  • Associates
  • Foundation Dentists
  • Hygienists, therapist and technicians
  • Patient care-co-ordinators
  • Practice Managers
  • Dental nurses and receptionists
  • Anyone involved speaking with patients, the consent process and delivery of patient advice, care or treatment.

Whatever you want for you and your practice,

learning to speak the same language as your patients is key

This is one of Jane’s most popular programmes and it is an excellent entry level programme for anyone who wants to;

  • Improve their communication skills,
  • Be happier and more fulfilled at work and home
  • Be part of an excellent supportive and engaged team
  • Improve their leadership
  • Become a coach, mentor or tutor
  • Improve their treatment plan conversion rate and value
  • Enhance their communication with patients, colleagues, family and friends
  • Learn about NLP
  • To avoid complaints and being sued.
  • You want to minimise increases in indemnity fees.

For many years the defence organisations have been telling us whether we are sued or not has little to do with the quality of our clinical skills and is more to do with communication and rapport skills. Now is your time to attend a communication workshop that will have more impact on your patients than yet another clinical course.

This course is compliant with the CQC regulations and GDC standards


Your patients will forget what you say,

they will forget what you do

they will always remember how you make them feel.



If you have any questions that you want to ask Jane before you sign up Call 07989 757 884 or e-mail


Venue             Bicester ( Just round the corner from Bicester village shopping outlet open until 20:00)

Time               9:00 – 17.00      (Registration 8:30- 8:45)

vCPD             7.5hours



Incentives and preferential prices for early booking

 Lunch and refreshments provided


About your trainer

 Your trainer and coach, Dr Jane Lelean, is the only dentist in Europe who has been accredited by the International coach federation as a Professional Certified Coach. Jane Currently works with Dentists and other entrepreneurs in UK, Europe and as far away as USA and Australia, helping them achieve more patients, more money, more time, a significantly better quality of life and achieving results in 3-6 months. Jane has a unique blend of experience and expertise combining her roles as a dentist, practice owner, commercial experience and coach.


Jane, “You are a pretty Yoda full of wisdom”

A Wilkinson Buckinghamshire


“It was brilliant you must come”


“I have got everything I was looking and most importantly I now have clarity and I know where I am going”

Dr C Reynolds Principal Dentist Eire

“It was worth the money spent and can implemented achievably” 

Dr Michelle Wyngaard – Principal dentist- Suffolk

Frequently asked Questions


 I don’t have time to do all this extra stuff, can’t I just do the dentistry and clinical courses?

 Yes, I know many others have felt that way, and they how found that in a modern dental practice communication skills are as important as clinical skills. Advanced communication skills were not taught at dental school and to stay safe in the adverserial world of dentistry it is advisable to spend as much time learning how to communicate as you do on clinical skills. 

 “Interesting and inspirational to improve working methods”

Maria Keady, Principal Dentist Norfolk

 Could I just send my Manager?

 Yes you could, and I don’t think you would get the outcome you want, improve the communication of the whole team. Imagine what I could be like if every member of you team were speaking the same language as your patients and were effective listeners and communicators, what difference would that make?

 “Very Inspiring”

Garrett MacEnri, Practice Manager Co Fermanagh

 Can I bring all my team?

I love your style, yes of course you can, it will make your life so my easier the transitions smoother and will save you time and money. Bring them all Nurses, receptionists, managers, hygienists, therapists, associates and your life partner and spouse too.

“Jane brings it to a level that everyone can understand Thank You”

Zelda Palmer Dental Nurse Northern Ireland


I get on well with my patients, it is at home I am not understood, will this workshop help? 

Absolutely, communication, is communication, is communication, when you recognise and can chose to use various language patterns depending on who you are talking to, that is when you become an influential communicator and things improve at home.


“Thank you Jane, For opening my eyes, before working with you I feel I was walking around with my eyes and ears shut , you helped and encouraged me during very hard times in my business. Because of your guidance, training, coaching and knowledge that you have given me, today I am much healthier and wealthier person.” 

Forouzan Pessian Prosthodontist London


 Are you ready to sign up now?


If you have any questions that you want to ask Jane before you sign up Call 07989 757 884 or e-mail

Do you have questions about Speak the same language as your patients-August 2019? Contact The Institute of Dental Business

Save This Event

Event Saved

When & Where


United Kingdom

Friday, 2 August 2019 from 09:00 to 17:00 (BST)

  Add to my calendar


The Institute of Dental Business

Today Dr Jane Lelean is a successful international dental business coach and trainer working with clients in 57 market sectors. With her background as a dentist and experience of running her own successful practice, she has a passion for working with dental practices and their teams. Jane works with clients all over UK, Eire, Europe and as far away as Australia.

Jane has an engaging, informal and inspiration style to her presentaions, which will enable tou to learn lots whilst having fun.

  Contact the Organiser

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.