Speak the Same Language as your Patients

Take Your Practice From Conventional to Exceptional

Duration: 08:30 - 17:00
Format: In-person, venue near Bicester, Oxon
Investment: £350
vCPD Hours: 6.5 hours

Overview
Effective communication is the cornerstone of exceptional patient care and practice success. Speak the Same Language as Your Patients is a transformative course designed to help you bridge the communication gap, develop deep rapport, and become a more effective, influential communicator. This workshop equips you with linguistic and non-linguistic tools to ensure your patients not only understand you but are inspired to trust and follow your advice.

Whether you're navigating language barriers, addressing patient concerns, or simply looking to enhance treatment acceptance, this course provides practical strategies to elevate your communication skills and take your practice to the next level.

Who Is This Course For?

• Dentists seeking to improve patient relationships and treatment conversions.
• Team members aiming to create a harmonious and engaged workplace.
• Dental professionals whose first language is not English.
• Anyone frustrated by patients choosing cheaper options or failing to follow instructions.
• Leaders who want to build a cohesive, reliable team.

Why This Course Matters
Studies and defence organisations consistently highlight that complaints, litigation, and patient dissatisfaction are more often linked to communication breakdowns than clinical errors. By mastering the art of connection and understanding, you can reduce complaints, boost patient loyalty, and increase team cohesion—all while feeling more confident in your ability to influence and inspire.

Aims and Objectives

• Aims:
  To empower you with the skills to build rapid, lasting rapport and communicate effectively with patients, colleagues, and team members.
• Objectives:
• • Understand and be understood effortlessly.
  • Build and enhance trust through non-verbal and verbal cues.
  • Listen actively and resolve conflicts gracefully.
  • Inspire patient loyalty and improve treatment acceptance.
  • Foster better relationships with colleagues, suppliers, and even friends and family.

Learning Outcomes
By the end of this course, you will:

• Master the ability to build and sustain rapport using non-verbal techniques.
• Identify and adapt to your patients’ preferred communication styles.
• Reduce miscommunication, complaints, and litigation risk.
• Increase treatment acceptance and profitability.
• Lead a more harmonious and motivated team.
• Experience less stress and greater professional fulfilment.
• Feel confident in presenting treatment plans and handling objections.

What You’ll Learn

• Rapport Building: Tools and techniques to connect quickly and deeply.
• Language Patterns: Recognise and adapt to others’ linguistic styles.
• Active Listening: How to truly hear what patients are saying.
• Eye Accessing Cues: Understand what others are thinking through subtle cues.
• Conflict Resolution: Manage and resolve objections with ease.
• Metaphors and Storytelling: Influence and inspire through narrative communication.
• Dealing With Objections: Address concerns effectively and confidently.

…and much more.

What Others Say
“I have got everything I was looking for and, more importantly, I now have clarity and I know where I’m going.”
— CR, Practice Owner, Eire

“Useful course and gives you tips, knowledge, and skills you can put into place in practice.”
— VP, Nurse, Oxford

Why Wait?
Transform your communication skills today. Build trust, boost treatment conversions, and create a happier, more successful practice for you and your team.