Question 1

Is the venue/theatre wheelchair accessible?

Accepted Answer

The venue is all on one level and is wheelchair friendly. The seating in the theatre itself is on a 'raked' system, however there will be a row of floor level seats with priority allocation of these given to those who are wheelchair users or have particular difficulty navigating steps.

Question 2

Will there be assistance available at the venue and at the auditorium access points

Accepted Answer

Don't be afraid to ask a staff member for help. There will be several staff members available at the venue and at the auditorium access points should you require any assistance.

Question 3

Is there free parking available at the venue?

Accepted Answer

Yes, there is ample free parking available at Vandyke Upper School.

Question 4

What time should I arrive?

Accepted Answer

Doors will open at 2.15pm for general ticket admittance. The Show will start at 3.30pm. We recommend that you arrive at least 30-45 minutes before the performance starts, so that our staff can ensure you are admitted, seated correctly and provide any assistance you require.

Question 5

What time can I access the auditorium to be seated?

Accepted Answer

Doors to the theatre auditorium will open at 3.15pm. The show starts at 3.30pm, and we therefore ask that you make your way to your seats as quickly as possible to ensure the show can start at its scheduled time.

Question 6

How long will the showcase last?

Accepted Answer

The showcase will run for 2 hours from 3.30pm to 5.30pm, which includes a 20 minute interval. Timings are subject to change due to the nature of a live performance.

Question 7

Is there a break in the middle of the performance?

Accepted Answer

Yes there will be a 20 minute interval to stretch your legs, use the facilities and purchase any refreshments from the cafe/shop.

Question 8

Will there be any refreshments/food available?

Accepted Answer

There will be a café/shop on site for you to purchase refreshments and snacks! The café will be open pre-show from 2.15pm to 3pm and again during the interval. Both cash and card payments will be accepted.

Question 9

Do you have a cloakroom?

Accepted Answer

We unfortunately don’t have a cloakroom or bag storage facilities, and large bags can’t be taken into the auditorium.

Question 10

Will I be able to select my seats when I book tickets?

Accepted Answer

No, unfortunately we do not have the system to allow seat selection, however if you have a specific need or requirement regarding seating, please get in touch at admin@spectrumca.co.uk and we will endeavor to do our best to help you with your request.

Question 11

Will I be able to purchase tickets on the door?

Accepted Answer

Ticket sales are online only, however if any tickets are available after the close date, these will be made available to purchase on the door. We will announce the availability of any on-the-door tickets via our socials the day before the event.

Question 12

What is your returns and refund policy?

Accepted Answer

We allow ticket returns up to 7 days before the event, where we will issue a refund. Eventbrite’s fees are non-refundable, so they won't be returned to you unless the event is cancelled, or if the buyer requests a refund for a duplicate charge within 7 days of purchase.

Question 13

What should I do if I've not received an order confirmation or my Digital Tickets?

Accepted Answer

Please first check your spam/junk folder in case the email has incorrectly been sent there. If you can’t find the email in your junk folder then please contact admin@spectrumca.co.uk, who will be able to resend the email.

Question 14

Can I take pictures or video of the performance?

Accepted Answer

No. For the safety of all our performers we ask that you refrain from taking photos and videos of the showcase. We have some highly vulnerable performers and don’t want to jeopardise anyone’s safety. We will have two photographers capturing the showcase and those pictures will be made available.

Question 15

I have a booking question, who should I get in touch with?

Accepted Answer

If you have booked tickets and have a question about your booking, contact the event organiser by email to admin@spectrumca.co.uk

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