Question 1

I can’t attend, can I get a refund?

Accepted Answer

Non-refundable except in the event of cancellation by the organiser. If the event is postponed, tickets will be valid for the new date or refundable upon request within 7 days. We highly recommend all visitors to ensure they're capable attending to avoid disappointment.

Question 2

Are there any age restrictions?

Accepted Answer

Yes but ONLY for the evening. During the day, all ages are welcome, but in the evening we strictly instruct that those over the age of 13+ will only be able to attend. Those that are age 13-15 must be accompanied by an adult (18+). We reserve the right to ID anyone attending.

Question 3

Do you allow visitors to bring in food and drink?

Accepted Answer

No outside food, liquids, picnics, or BBQs are allowed on site. We have food vendors catering to various dietary needs and preferences. For medical dietary requirements, please contact us in advance at hello@spookesbury.com - please be aware that we reserve the right to decline any requests.

Question 4

Will there be toilets on site?

Accepted Answer

Yes, there will be toilets on site.

Question 5

Do I need to pay for an additional ticket if I want to attend both the day and night?

Accepted Answer

Yes, separate tickets are required for the day and evening events. A single ticket does not grant access to both.

Question 6

Will you need to check through our bags and possessions?

Accepted Answer

Yes, we will need to check through your bags for security purposes.

Question 7

How do I get to Rookesbury Park?

Accepted Answer

We have provided additional information on our website, please visit www.spookesbury.com/event-info

Question 8

Do you allow fancy dress?

Accepted Answer

Yes, we encourage fancy dress for all ages. However, for security reasons, masks, hoods, imitation weapons, and large props are not allowed. Any such items will be confiscated by security on arrival. Please note: Confiscated items will not be returned, and no receipts will be issued.

Question 9

Can I change my booking if I’m unavailable to attend?

Accepted Answer

If you're unable to attend your booked date but can attend on another valid event day (29th–31st October or 1st–2nd November 2025), we may be able to transfer your ticket.

Please note, we reserve the right to refuse the request to move your booking to another date if necessary.

Question 10

What is Spookesbury: Harvest & Haunt?

Accepted Answer

Spookesbury: Harvest & Haunt is an immersive Halloween event launching October 2025, featuring family-friendly fun by day and three thrilling scare walkthroughs by night. Visit www.spookesbury.com for more information.

Question 11

How much will the pumpkins cost?

Accepted Answer

Pumpkins will vary in size and price, which will be determined at the Pumpkin Shop. However, we will try to share prices before the event.

Question 12

I have lost my ticket, can I still enter the event?

Accepted Answer

You must show a valid ticket for the correct date and time to enter the event. We do not issue physical tickets, your ticket will be sent via email. Please ensure it's secured and ready to present at entry.

Question 13

Are we allowed to video and take photos at Spookesbury?

Accepted Answer

Yes, you're welcome to film and take photos at the event, but filming or photography is not permitted inside the scare walk-throughs, the film tent, or during any moments when instructed by staff. We encourage you to share your experience online, but please be respectful of others.

Question 14

I would like to capture professional photos and videos, is that allowed?

Accepted Answer

If you plan to take professional photos or video at the event, please email hello@spookesbury.com in advance to request a press pass. Our in-house media team will be covering the event, so external professional filming or photography requires prior approval.

Question 15

Are there any flashing lights, strobes, or smoke effects?

Accepted Answer

Our scare walk-throughs, and other event areas may include flashing lights, strobe effects, smoke, and other special effects especially in the evening. If you have a medical condition that could be affected by these elements, we strongly recommend consulting your doctor before attending.

Question 16

What food and drink options are available?

Accepted Answer

We’ll have a variety of food and drink options at our event. If you have dietary requirements or allergies, please contact the team, and we’ll be happy to help. Please note: We operate a strict Challenge 25 policy for alcohol sales. Please bring valid ID to prove your age when purchasing  alcohol.

Question 17

Will there be highchairs available?

Accepted Answer

Unfortunately, we cannot provide highchairs. However, we will allow travel highchairs into the event but will check them over by security.

Question 18

How long can I stay at the event?

Accepted Answer

You can stay as long as you like, depending on your ticket type. If you have a day ticket, you can stay between 11 AM and 4 PM, while an evening ticket allows you to stay between 5 PM and 10 PM.

Question 19

When should I arrive?

Accepted Answer

You can arrive anytime that suits you and corresponds with your ticket type. For example, a day ticket allows you entry between 11 AM and 4 PM, and evening you can arrive from 5 PM until 10 PM. There are no specific time slots, but we recommend allowing enough time to fully experience Spookesbury!

Question 20

Am I allowed to touch the actors?

Accepted Answer

No, you will not be allowed to touch the actors in any way. They have a strict task: to scare and care for you. They will ensure you have the best scare experience, but will also prioritise your safety.

Question 21

Are there accessible toilets?

Accepted Answer

Yes, there will be accessible toilets.

Question 22

Can I bring a bag into the event?

Accepted Answer

Yes, you may bring a small bag to the event. Please note that all bags will be searched by security for safety and prohibited items. Anyone who refuses a security check will be denied entry and asked to leave, and refunds will not be issued in these cases.

Question 23

Does cold/bad weather affect the event?

Accepted Answer

We’re prepared for typical British autumn weather, but if conditions pose a health and safety risk, we will act in the best interest of our visitors. If the event is cancelled or postponed, tickets will be valid for the new date or refundable upon request within 7 days.

Question 24

Can I visit if I’m pregnant?

Accepted Answer

We recommend that pregnant guests or those sensitive to intense experiences attend the daytime event, as it offers a gentler environment. If you still wish to attend in the evening, please consult your doctor beforehand. We do not take responsibility for your decision.

Question 25

My plans have changed, can I use a day ticket for the evening?

Accepted Answer

No, day and evening tickets are not interchangeable. Please purchase the correct ticket for the time you plan to attend, as tickets cannot be exchanged.

Question 26

How many times can I visit the scare experiences?

Accepted Answer

Your Scare Package ticket includes a wristband with stamp slots for each scare walk-through. Due to the immersive experience, each maze can be entered once per night. To revisit, purchase a ticket for another date.

Question 27

Will there be areas for us to sit and eat?

Accepted Answer

Yes, there will be designated food, drink, and social areas with fire-pits. Fire-pits will have safety signs, and use is at your own risk—we are not liable for injuries caused by unsafe behaviour.

Question 28

Do you provide disabled accessible ticketing?

Accepted Answer

We offer general admission for disabled guests and a free carer ticket (one per person). After booking, we’ll contact you to confirm carer details and required documentation. Please have this ready, as security may request it on arrival.

Question 29

Will there be filming and photography?

Accepted Answer

Yes. All ticket holders attending Spookesbury, whether during the day or evening, may be photographed or filmed for event marketing purposes by our professional media team.

Question 30

Are the pumpkins edible after purchasing?

Accepted Answer

Absolutely! All pumpkins are edible. Please enquire with our staff about the type of pumpkin you’re purchasing. We also encourage the little ones (and adults!) to take your new pumpkins to the craft tent to decorate into wonderful Halloween creations – it saves the clean-up at home!

Question 31

I’m unhappy and would like to make a formal complaint, who do I speak to?

Accepted Answer

We're sad to hear this! We do hope we can resolve this issue and make this experience a positive one. Please get in touch with us at hello@spookesbury.com and our team will help you.

Question 32

Do you accept cash on site?

Accepted Answer

No, this will be a cashless event.

Question 33

Will I be allowed to use my phone inside the scare attractions?

Accepted Answer

No, you will be asked not to use any devices during the scare attractions. If you are caught using your device for video and photography, or interfere with the scare experience for other visitors, you will be removed from the event and will not receive a refund for your ticket.

Question 34

What’s included in the ticket price?

Accepted Answer

Your ticket (day or night) grants access to the event site. However, to enter the scare walk-throughs, you'll need to purchase the 'Scare Package' before entering the site.

Please note: food, drink, merchandise, and any additional paid experiences are not included in the ticket price.

Question 35

I would like to re-sell my ticket, is that allowed?

Accepted Answer

We strongly advise against reselling your ticket or purchasing from any source other than our official website: www.spookesbury.com/tickets. We are not responsible for scams or issues arising from third-party sellers. Please buy tickets only through our official booking system.

Question 36

Are pets allowed?

Accepted Answer

No, pets are not allowed at the event.Registered assistance dogs are welcome with prior arrangement—please email hello@spookesbury.com in advance. Proof of registration may be required, we also reserve the right to refuse entry if proof is not acceptable or not provided prior to arrival.

Question 37

Do I need to sign a disclaimer?

Accepted Answer

By purchasing a ticket to our event, you accept full responsibility for your health and behaviour. We strongly suggest speaking to a professional or your doctor about any health concerns before attending. We also recommend following our guidance on behaviour.

Question 38

Is there parking?

Accepted Answer

Yes, there will be parking available on site. Parking operates a first come, first served basis. We recommend visitors to arrive with plenty of time to park prior to arriving at the event.

Question 39

Are there any baby changing facilities?

Accepted Answer

Yes, there will be facilities for baby changing. Please take note of the signposting to the correct facilities.

Question 40

Will the actors touch me?

Accepted Answer

No, the actors won’t touch you unless you need health and safety support. Our actors are there to provide the best experience, but they’ll intervene if absolutely necessary to ensure your safety. However, if you have any concerns or questions at the event, please ask a member of staff.

Question 41

What is your smoking and vaping policy?

Accepted Answer

Smoking, including e-cigarettes and vapes, is strictly prohibited in all queues, tents, family areas, scare walks, and indoor spaces. Please use the designated smoking zones and keep them clean. Anyone smoking outside these areas may be asked to move or leave.

Question 42

Will there be tickets on the door?

Accepted Answer

No, you will need to purchase a ticket via our website www.spookesbury.com/tickets or via Eventbrite: spookesbury.eventbrite.com

Question 43

How will I be able to move the pumpkin/s from the event site to our car or chosen transport?

Accepted Answer

We’ll provide wheelbarrows to carry your pumpkins to the car park using our wheelbarrow track. You can leave your wheelbarrows at a station outside the car park for others to use.

Question 44

What are the opening times?

Accepted Answer

Our event operates with two divided sections - day and night. If you have bought a day ticket, you'll be able to enter the event between the hours of 11 AM - 4 PM. If you have bought a evening ticket, you can arrive between 5 PM - 10 PM.

Spookesbury: Harvest & Haunt | Hampshire's new home of Halloween

Location

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Good to know

About this event

Hampshire's new home of Halloween coming this October 2025!

Visit www.spookesbury.com for more information.

Our daytime immersive experience is packed with family-friendly Halloween magic:

Perfect for wholesome Halloween lovers of all ages!

When the sun sets, the gates open to Spookesbury's darkest secrets, inviting the bravest visitors to face three terrifying scare walk-through experiences*:

Live entertainment and DJ nights!

Spookesbury promises a Halloween season you won’t forget.

Harvest the fun. Brave the haunt. Only at Spookesbury THIS HALLOWEEN!

Frequently asked questions

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