£40

Staying sane when people complain

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The Mix

127 Ipswich Street

Stowmarket

IP14 1BB

United Kingdom

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Sometimes it seems that parents or someone on the staff are constantly complaining. We will examine simple, practical ideas to use to address these serial complainers, to disarm them, and even to get them on your side!

We will examine the theory of why do people complain and how listening first can allow us inroads to phrase things to help them have a better understanding of reality. We will examine how you can prepare for interactions, how you can protect your emotional self and how you can use transactional analysis techniques to get the person to engage as an adult and get a better resolution. Ultimately, it should help us keep sane when they complain and hopefully have them engage better in the future.

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Location

The Mix

127 Ipswich Street

Stowmarket

IP14 1BB

United Kingdom

View Map

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