Actions and Detail Panel
Stockport Council BetterOff Show and Tell
Mon 8 May 2017, 13:00 – 16:30 BST
BetterOff Show and Tell at Fred Perry House
BetterOff is the customer-facing benefit and employment platform, designed and developed by Kirklees Council. Stockport Metropolitan Borough Council implemented BetterOff in July 2016, with the aim to triage the majority of claimants to online advice by providing virtual guidance within the content, plus audio and visual media throughout various benefit and appeals processes.
BetterOff was implemented at Stockport Council as part of it’s transformed customer reception that aims to provide a modern digital space where people are helped to access Council services. Last October, Stockport’s transformed reception space won the iNetwork award for Innovative Access to Public Services of which BetterOff had a major role to play.
For Stockport, the bold transformation of the way customers interact with the council has saved money and improved services in the short term but most importantly has created a framework and approach for future benefits and efficiencies.
Stockport Council Headline Savings
- Cashable annual saving of £214,000
- 4,400 unique BetterOff users
- Reported £5.9 million in monetary gains from entitlement assessments within BetterOff
Stockport would now like to invite other like-minded Council’s that want to offer their claimants a transformed digital approach to benefits and advice to come to a 3-hour workshop at their Customer Contact Centre, Fred Perry house.
The workshop will give you a chance to speak to colleagues from both Stockport and Kirklees Council that were involved in the implementation of BetterOff at their individual organisations. Talks on the day will cover the organisations individual business cases for supporting the implementation of BetterOff, their experience of implementation and go live, and also feedback/results from current usage.
The event will also end with an optional tour of Stockport’s Award Winning customer contact centre.
Don't just take Stockport and Kirklees Council's word for it, dozens of our local authority partners from across the UK are either exploring/realising the benefits and outcomes that BetterOff can provide. Analysis and live sites include:
- Norwich City Council
- London Borough of Enfield
- Herefordshire Council
- Stirling Council
- Glasgow City Council
- Barnsley Council
- North Lanarkshire Council
- Sandwell MBC
- Hyde Group
- Incommunities Housing
BetterOff is clearly an adaptable platform for both housing associations and local authorities across the country.
We anticipate this to be a very popular event, therefore, please register early to avoid disappointment and please note that there is a maximum of two spaces available for each local authority. Many thanks.