£142.80

Storytelling (virtual training)

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£142.80

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Dorchester Collection Academy

57 Berkeley Square

London

W1J 6ER

United Kingdom

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Event description
This virtual training is a collaborative event lasting approximately 90 minutes.

About this event

Since the beginning of time, stories have been used to share knowledge and are evident in every culture. Communication through stories can engage emotions and win the hearts and minds of our customers.

This learning experience is about cultivating and improving the spirit of storytelling to strengthen customer engagement.

We will be assessing where stories can be used in your business and then consider the benefits of using this additional tool during a service interaction. This exploration phase will also be used to decipher the possible stories related to your businesses that are simply waiting to be told. Various elements create a memorable story and these will be shared through the unique programme. Time will be given to craft your very own story and practise the learning points from the session.

An increase in customer engagement will be apparent once you start shaping your own stories and for this reason we encourage all front line employees to join us on this learning experience.

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Date and time

Location

Dorchester Collection Academy

57 Berkeley Square

London

W1J 6ER

United Kingdom

View Map

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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Organiser Dorchester Collection Academy

Organiser of Storytelling (virtual training)

Dorchester Collection Academy is the first of its kind in the UK luxury hospitality market, offering bespoke learning programmes focused on leadership and customer service for other luxury businesses and aspirational brands.

The academy is tailored to suit the individual needs and requirements of your business through an immersive experience. Our expertise has been carefully crafted from the models and techniques used to develop the incredible teams at our Dorchester Collection hotels. It’s this in-depth understanding of luxury service in a luxury market that sets us apart and can work for you, whatever your industry.

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