Welcome to DINs 2025 Transformation forum designed to help you get from now to next with your plans to transform the way you deliver services.

Free to attend as part of your subscription these three sessions led by Steve Allcock, Group Business Transformation Director at Riverside Group will be consist of:

Insights and practical use cases of different models of transformation
Examples of good practice and what problems they can solve
Case studies and special guest speakers
Opportunities to share and exchange what is happening in your business around service transformation

In session one we will cover:

Aligning your transformation plans with your vision and strategy
Influencing the change agenda at a senior level
Managing expectations – when plans don’t go to plan!

About our Speaker

Steve Allcock is the Group Business Transformation Director for The Riverside Group, one of the largest Housing Associations in the UK, with over 75,000 properties. Steve started his career in Customer Services within the Utilities sector, before venturing into the land of change and transformation nearly 20 years ago. Since then, Steve has worked in Telecoms, Health Insurance, and the Finance sector, developing user-centric products and services, before joining Social Housing five years ago. Steve brings a wealth of experience in designing, building and optimising design and change teams and played a vital role in Johnnie Johnson Housing’s Customer First programme, which won the association ‘The Most Innovative Housing Landlord’ Housing_Digital award in 2022. Steve also sits on the Board at Magenta Living Housing Association in the Wirral.

Who should attend?

Anyone interested in or leading on business/service transformation will benefit from these sessions, especially if you want to develop new skills or knowledge of transformative change models.

All sessions are free to attend for DIN members as part of your subscription.

Strategically planning & managing your transformation plan