£84.89 – £132.37

Strategies for dealing with high conflict clients

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The Point, home of darts (Doncaster Community Arts)

South Parade

Doncaster

DN1 2DR

United Kingdom

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Refunds up to 30 days before event

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Event description

Description

Using up to date CARM research from police negotiating, you will gain a valuable set of tools to apply to any high conflict situations, to your clients and their negotiations.

CARM research uses real-time actual encounters and provides a rare opportunity for delegates to scrutinize and identify best practice for their own work.

THE AIM is to better understand the communication practices which will work to persuade, overcome resistance and share decision-making when people are emotional and the conflict is high: life support treatment, suicide and crisis negotiation, and health-and-safety conversations.

The event draws on research by Prof Elizabeth Stokoe and Dr Rein Sikveland, who have translated much of their research into what works, to get people to agree to mediate, into training for mediators, legal advisors and advocates.

Conversation Analytic Role-play Method [CARM] is used to enable delegates to experience and learn through real [not role-played] encounters between professionals and their clients, patients, colleagues or members of the public.

The training event will share insights from research in high stakes settings about persuasion, resistance and decision-making.

Attend this workshop to learn;

  1. What professionals do that cause conflict and resistance
  2. What communication strategies work in stressful conversations with highly emotional parties
  3. Why we’re wrong about ‘rapport’
  4. Which verbs lead to engagement in high stakes settings
  5. Why every word matters


WARNING - data is anonymised but content is sensitive as matters are dealing with life and death.

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Date and Time

Location

The Point, home of darts (Doncaster Community Arts)

South Parade

Doncaster

DN1 2DR

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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