Actions and Detail Panel
Strategy Masterclass with Dr Pietro Micheli: How strategy and measures can...
Wed 10 May 2017, 09:00 – 16:15 BST
The measurement, management, and improvement of performance are essential for the success of any organisation. In this workshop, we will look at how HEIs can effectively connect strategy, performance measurement, behaviours and actions, thus improving the services they provide.
In particular, we will address the following questions:
How can we design and use robust performance measurement systems?
How can we promote positive (learning and improvement) rather than negative behaviours (gaming, cheating)?
How can we gather reliable information and clearly communicate it to a variety of stakeholders (both internal and external)?
How can we use performance measurement and management not just for reporting but also for improving performance, particularly when resources are scarce?
How can we engage and motivate employees to improve the services we provide?