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Student Experience Journey Mapping & Implications of GDPR

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One South Place

London

EC2M 2RB

United Kingdom

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This Higher Education Specific workshop will contain two sessions that cover:

1. Student Experience Journey Mapping - Hands-on Workshop:

Universities are finding that to remain competitive, and be able to stand out from their peers, that they really need to understand the actual Student Experience of interacting with the Institution. The difficulty most Universities have is understanding what Student Experience really means and how to find ways to track, measure and understand it.

Through an interactive, engaging workshop, learn how to:

  • See things from the Student’s perspective – their needs and perceptions of interacting with the University
  • Find out the moments that matter – reduce drop off rates and increase conversions
  • Get step by step guidelines to review internal processes when you return to the University

2. Designing the Perfect Student Journey and the implications of GDPR:

Student Journey Mapping is designed to highlight gaps in processes as well as a students emotional highs and lows. Universities will be held far more accountable for the data they hold, therefore, all staff engaging with students need to be aware of the impact of every interaction they have with a (potential) student or other stakeholder of the University.

  • Art of the possible scenarios demonstrating personalised student engagement
  • Find out what GDPR is all about
  • Examine ways to make sure your technology is helping you to be compliant
  • Get practical ideas that you can implement straight after the workshop

We look forward to seeing you there.

Oracle Higher Education Team

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Date and Time

Location

One South Place

London

EC2M 2RB

United Kingdom

View Map

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