As part of IHE’s training offer, we are delighted to open registration for our Students Complaints and Appeals session with Bevan Brittan. We are excited to announce that we will also be joined by speakers from Alkhemy.
This session will cover the role of staff in receiving, investigating and managing the processes for complaints and appeals, and explore how independent academic advice services can be practically implemented in alternative and private HE settings, with real-world insight from a recent pilot that Alkhemy have been running.
The session will also look at what students need, how institutions can respond with limited infrastructure, and why timing, tone, and trust matter most. Expect practical takeaways and a chance to reflect on what "good support" looks like in our sector. Alkhemy will also give members an invitation to carry on the conversation with them to explore partnership working in this space.
A certificate of attendance will be provided to those who attend.
Booking information
Tickets for this session cost £75+VAT for Independent Higher Education members and Launchpad subscribers. Tickets will be at £125+ VAT per person for any other providers who wish to register.
IHE members and launchpad subscribers should book their place by clicking 'Tickets' above and entering their institution's IHE membership number when prompted to ENTER CODE. Once you have booked, you will be sent a confirmation email with a link to register for the webinar. If you have any trouble locating your membership number, please email events@ihe.ac.uk
Non members: By registering to this event, you agree to be added to the IHE mailing list. As an Independent organisation, it remains with IHE, to make the final decision on whether an individual or particular organisation can attend an event organised by IHE.
