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Successfully managing volunteers

The Guardian

Tuesday, 15 May 2012 from 09:00 to 13:00 (BST)

Successfully managing volunteers

Ticket Information

Ticket Type Sales End Price Fee Quantity
Guardian Voluntary Sector Network Member rate (£124.17+VAT) Ended £149.00 £12.22
Standard delegate rate (£157.50+VAT) Ended £189.00 £15.34

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Event Details

Engaging volunteers in the 21st century is an increasingly challenging task.  People want different things from their volunteering experience, so volunteer organisations have to adapt to make the most of their most important resource.  

This half day seminar will help you explore what 21st century volunteers want and what you need to do to engage them effectively.  Delivered by leading volunteering expert Rob Jackson, this session is a must for those looking to better understand successful strategic engagement of volunteers long term.

Guardian Voluntary Sector network members receive a 20% discount on the standard delegate fee - if you're not a member you can sign up here
It's quick, simple and absolutely

What you'll learn:

  • Why people volunteer - and why they don’t
  • How 21st century society is re-shaping volunteering
  • What people want from volunteering and how you can adapt to meet their needs
  • The importance of giving great ‘customer service’ to prospective volunteers

Seminar host:

Rob Jackson 

Rob has written, spoken and trained on volunteer programme management internationally for nearly twenty years.  Starting his career managing volunteer programmes at the University Of Surrey. He soon moved on to a strategic role at Barnardo's, developing extensive volunteer engagement for children's services across South East England.

Rob went on to lead the strategic development of volunteer fundraising across the UK for the Royal National Institute of the Blind (RNIB).  During this time Rob initiated and chaired the Institute of Fundraising working party that developed the UK’s first code of good practice on volunteer fundraising. In April 2005 Rob joined Volunteering England, first as Regional Volunteering Development Manager and, from autumn 2006, as Director of Development and Innovation.  

Rob also lead the secretariat for the ground breaking Volunteer Rights Inquiry and secured the £1.2m contract to deliver the modernising volunteering national support service for Capacitybuilders. In April 2011 Rob left Volunteering England and founded Rob Jackson Consulting. 


"Just one day with Rob has helped people change the way they think about volunteers and the opportunities volunteering can offer our organisation and the people we support." 

"I thought volunteer management and training would be dry and boring but the training definitely made it interesting and enjoyable and I took more away (a lot more) than from an average training session."

"A lot of useful information. Positive and thought-provoking stuff. Very enjoyable and interactive."

"The quality of his materials was outstanding and the delivery was extremely engaging. Given the very practical and focused nature of the course I’ve no doubt a lot of charities we’ll find it very useful."

“Rob Jackson is one of the leading authorities on volunteering in the world. His standing is based on an impressive mix of the practical and strategic. For much of his career he has been involved at the coalface of volunteer management.”  Dr Justin Davis Smith, chief executive, Volunteering England

Guardian Voluntary Sector network members receive a 20% discount on the standard delegate fee - if you're not a member you can sign up here
It's quick, simple and absolutely

Marketing partner 

Please notethat we are unable to accept offline payments, except for group bookings of more than eight delegates where a booking fee applies. A non-refundable booking fee of £25 per booking (not per delegate) will be payable for offline bookings. Invoices must be paid within 14 days of issue or by 7 days from the date of the seminar, if payment is not received booked places will be released. 

CDP Certified

Do you have questions about Successfully managing volunteers? Contact The Guardian

When & Where

Kings Place
90 York Way
N1 9AG London
United Kingdom

Tuesday, 15 May 2012 from 09:00 to 13:00 (BST)

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