This remote workshop will be delivered over two half-day sessions. First session is on 3rd December 2025 and second session is on 4th December 2025 , both sessions are scheduled in the morning between 09:30am – 13:00pm.
Please note if you are not able to attend the second session, please get in contact and we can offer a place on the next workshop.
One in four frontline collections staff report that they have spoken to at least one customer they seriously believe might be at risk of suicide in the last 12 months – and yet many staff feel unsure about what do in these extremely difficult situations. The Money Advice Trust has partnered with the National Centre for Suicide Prevention Education and Training, to deliver a course tailored to customers of financial services companies. Our programme equips frontline staff with the skills and confidence to intervene. The focus is on immediate safety, not fixing problems or trying to deliver therapeutic interventions. The skills we teach can be mastered by anyone.
Course aim
To provide staff with the knowledge and practice of suicide intervention skills, which can be applied in any financial services setting.
What's covered?
- The impact and value of personal and professional experience with suicide
- Barriers that prevent people at risk seeking help
- Prevalence of suicidal thoughts and behaviours
- The Signs of Suicide and the Suicide-Safety Guide
- Partnership working and community resources
Who is it for?
Frontline staff, customer-facing staff, escalation points, team leaders
