Question 1

Am I eligible for Super Access?

Accepted Answer

All full Surrey Libraries members 16 years and over of age are eligible for Super Access. You are a full member if you have an account with us that isn't a Visitor Account. If you are unsure if you are a full member, please check with a member of library staff on your next visit, or email us.

Question 2

I have access requirements. Can I still sign up for Super Access?

Accepted Answer

All full members16 years and over are eligible for for Super Access, but there will be no staff to assist you during Super Access hours. If you're unsure if Super Access is for you, you are welcome to sign up for an introduction for more information or contact us in branch to discuss your needs.

Question 3

Why is this service only for people who request it, and not part of a standard membership?

Accepted Answer

Super Access is not automatically available as part of library membership because everyone who signs up for Super Access will need to have a branch introduction by a member of library staff and will need to agree to Super Access terms and conditions before they can use this additional service

Super Access Introduction at Horley Library