Question 1

Can I get an invoice for training?

Accepted Answer

For bespoke training, we are able to offer an invoice payment option.

For Eventbrite bookings we are able to offer a limited invoicing option. To discuss this please contact us at training@childbereavementuk.org.

Question 2

Can I get a tax/VAT receipt for the training I attended?

Accepted Answer

Child Bereavement UK is a charity and does not charge any tax or VAT. Your Eventbrite confirmation is the only receipt we can provide for your purchase.

Question 3

I want to attend a webinar but the sales on Eventbrite have finished. Can I still attend?

Accepted Answer

Once the sales have ended, no further attendees can be added on Eventbrite. However, do get in touch with us and we can check if there are any places available: training@childbereavementuk.org.

Question 4

The training I want to attend is sold out. How can I find out about new dates being added?

Accepted Answer

The best way to find out about upcoming courses is by signing up to our training newsletter: www.childbereavementuk.org/newsletter. You can also check our latest training dates at www.childbereavementuk.org/training.

Question 5

When will I receive my Certificate of Attendance after the training I attended?

Accepted Answer

If you attend one of our 3-hour training courses, we aim to email out certificates as well as the e-pack of the slides within one week. If you attend one of our short webinars, certificates are usually accessed online after you have given feedback via the survey.

Question 6

I can no longer attend the training I have paid for. Can I get a refund?

Accepted Answer

Please see our training terms and conditions for full details on our refund and cancellation policy: www.childbereavementuk.org/training-terms-and-conditions

Question 7

Can I transfer my registration to another event if I can't attend as planned?

Accepted Answer

In some instances we may be able to accommodate such requests. Please email us at training@childbereavementuk.org to see if this is possible with at least 24 hours' notice. Less than 24 hours notice may be possible but will incur an additional fee.

Question 8

When will I receive joining instructions for the training I have booked?

Accepted Answer

We aim to email joining instructions one to two days before the training. If you have not received them, please double check your junk/spam folder. If this is still unsuccessful please email us at training@childbereavementuk.org.

Question 9

Can I speak to someone about receiving some bereavement guidance or support?

Accepted Answer

Our bereavement support team is available to respond to calls, Live Chat and email 9am to 4.30pm Monday to Friday (except Bank Holidays): Helpline 0800 028 8840, Live Chat on our website, www.childbereavementuk.org or email helpline@childbereavementuk.org.

Question 10

For online training and webinars, will I be heard or need to speak during the training?

Accepted Answer

If you are attending a 3-hour training session, we will be able to see and hear you and you will be able to interact with the other delegates and the facilitator. If you are attending a shorter webinar your audio and video are automatically disabled but you can ask questions via the Q&A function.

Question 11

What happens if I am running late for the training?

Accepted Answer

Latecomers will not be admitted 10 minutes after the start time, please ensure you allow plenty of time. In the event of a technical issue at our end we will allow time for this to be sorted so that you do not lose out on training time. We use Zoom for online training (unless otherwise indicated).

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