Supporting customers with gambling, alcohol and substance dependency

This remote workshop will be delivered via Zoom over two half-day sessions. The first session is on 27th June 2024, and the second session is on 4th July 2024, both sessions are scheduled in the morning between 09:30am – 13:00pm.

People living with any dependency - be it gambling, alcohol or substance misuse - can have complex and difficult lives. This can easily lead to financial detriment, including over-spending, losing control and difficulty managing their finances.

Recent research shows that one in four frontline creditor staff find it difficult to talk about the issue of 'dependency' with customers – more than any other type of vulnerable situation.

With one in four specialist staff and one in ten frontline staff encountering customers with a dependency 'most days' or 'every day' it is vital staff are able to understand, identify and support customers suffering from a dependency.

The trainer: Jamie Compton-Rea

Born in Belfast, Northern Ireland, Jamie has over 15 years of experience in working in addiction and suicide prevention services. Currently working as the Chief Operations Officer for the National Centre for Suicide Prevention Education and Training, Jamie’s passion is in prevention and brief intervention around substance misuse and suicide.

Having qualified as an integrative therapist, Jamie has developed a compassionate and empathetic approach to working with vulnerable individuals, including those who have experienced trauma or other significant life challenges. Confident in his ability to communicate effectively with such individuals, helping them to feel heard, valued, and supported.

Course aim

The aim of this training is to provide Learners with the knowledge and skills needed to support a customer who is living with a dependency.

What's covered?

• Understand how dependency occurs.
• Have reflected on their values and attitudes.
• Understand how dependency can affect members.
• Be able to identify a member who may be affected by a dependency.
• Be able to effectively signpost a member for further support.

Who is this for?

All frontline, customer-facing staff, management, specialist teams, back-office staff and relevant suppliers.