Supporting healthcare system change and pathway redesign with evidence and structured approaches to improvement

You are warmly invited to an event jointly organised by the Bath Centre for Healthcare Innovation and Improvement (CHI2) and the Department of Pharmacy and Pharmacology of the University of Bath. The event is taking place in The Edge, The University’s Arts and Management Building, on Wednesday 23rd May 2018, 17:30-20:30.

The purpose of this event is to learn about the application of operations management and organisational theory to exploring and improving health and healthcare delivery. This event is aimed at healthcare professionals and academics with an interest in applied health research and quality improvement.

CHI2 is a multi-disciplinary research centre focused on solving the practical challenges of health and social care systems. It leads and contributes to applied health research projects using a mixed methods approach while adopting a flexible and collaborative outlook to the choice and framing of the problems tackled and to the research methods and modelling techniques used.

The Department of Pharmacy and Pharmacology has a long-standing and internationally recognised reputation for high quality translational research with an overall aim of improved healthcare outcomes. Within this department, the Health and Clinical Research theme, led by Professor Watson, engages in high quality, robust research to generate evidence to inform healthcare practice and policy particularly in relation to the delivery of pharmaceutical services and optimal use of medicines.

Schedule

• 17:30 Registration and coffee
• 18:00 Welcome and introductions, Prof Christos Vasilakis (CHI2) and Prof Margaret (Mags) Watson (Pharmacy)
• 18:20 Main speakers
• 19:30 Drinks & canapés

Location

Management Executive Suite, 1st floor, The Edge, Claverton Campus, University of Bath. Please note that you can park for free after 5pm.

Organised by

• Prof Margaret Watson, Department of Pharmacy and Pharmacology
• Prof Christos Vasilakis, CHI2, School of Management
• Prof Alistair Brandon-Jones, CHI2, School of Management

Speakers

Dr Sharon Williams

Sharon is a Senior Lecturer with the College of Human & Health Sciences, Swansea University and a Health Foundation Improvement Science Fellow. She leads the Swansea Centre for Improvement and Innovation in Health & Social Care. Before joining Swansea, Sharon was member of the Logistics and Operations Management Section at Cardiff University’s Business School and was previously a member of the Clinical Systems Improvement team at Warwick Medical School. Her PhD focused on the development of supply chain practices in the UK Furniture industry. As part of her fellowship Sharon has explored how the application of quality improvement approaches could be used in the (re)design of patient pathways.

Redesigning patient pathways: An operations management approach to understanding standardised and person-centred care

This case study research focuses on the (re)design of a long-term respiratory condition, chronic obstructive pulmonary disease (COPD), patient pathway. The case draws on the design of a service which spans three hospital sites and two commissioning groups in the UK. From this experience-based research the COPD pathway is mapped and along with the sub-processes within the pathway, which identify the patient, information, resource and emotional flows. The points in the pathway where the application of standardised and person-centred care could influence or improve the design of the COPD patient pathway are identified.

Dr Eleanor Murray

Eleanor is Senior Research Fellow at the Saïd Business School, University of Oxford and a Health Foundation Improvement Science Fellow. She is interested in the development and application of organisational and systems resilience and change theories to health and industry sector challenges. Eleanor draws on twenty-five years’ experience in the health sector, including ten years in senior manager and executive director roles and ten years running her own consultancy business. Before joining Oxford, Eleanor worked as Honorary Lecturer and Public Health Researcher at Imperial College London in the Faculty of Medicine. Her PhD focused on the role of organisational resilience in the practice of infection prevention and control in the UK.

Examining systems change: An organisation studies approach to understanding integrating care

This comparative, longitudinal research explores the management of large-scale systems change through a mixed methods study of two integrated care systems. The presentation will focus on the interim findings from a documentary analysis that assessed a decade of integrating activities at national, regional and local levels. This analysis tracked the progression of key policies, events, actors, organisations and outcomes at each level. The implications of these findings for managing large-scale systems change are discussed.