SW Museum Skills: Visitor and Customer Care for Volunteers

Sales Have Ended

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This session is now fully booked. If you would still like to attend please add yourself to the waitlist. If you have problems adding yourself to the waitlist, please contact us at museum.development@bristol.gov.uk.

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Location

Location

Truro Library

Union Place

Truro

TR1 1EP

United Kingdom

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Sales Have Ended

Registrations are closed
This session is now fully booked. If you would still like to attend please add yourself to the waitlist. If you have problems adding yourself to the waitlist, please contact us at museum.development@bristol.gov.uk.
Event description

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About the Day

According to research from the Association for Leading Visitor Attractions (ALVA) it is the people, not the objects or displays that visitors remember longest from visiting a heritage attraction.

Good customer service and a warm welcome from a confident, happy team will create the associations that mean visitors will want to return and to recommend your museum to their friends.

This session focuses on what is meant by good customer care in a museum environment. It will help you work with volunteer teams to ensure the visitors remember the museum for all the right reasons.


Who should attend?

Volunteers and those responsible for managing volunteers (paid or voluntary) who would like to develop or improve customer care for their organisation.

What will you learn?

You will have the chance to:

  • Understand the basics of good customer care in the museum context

  • Begin to plan different ways of training volunteer teams in customer care

  • Ensure your front of house team is better prepared to meet the needs of all visitors

  • Improve the way your front desk team handles specific issues like Gift Aid, donations, till transactions and complaints

  • Explore and evaluate different ways of gathering and using visitor feedback to improve customer care

  • Learn from other museums and discover what has worked for them


How does this session relate to Arts Council England’s Accreditation Standard?

  • 8.2 To use information to assess your user's needs

  • 8.3 To have a plan for developing your range of users

  • 9.1 To provide stimulating learning and discovery activities, including exhibitions and programmes based on your collections


Session Leader

Eleanor Moore is the Sustainable Volunteering Officer with the South West Museum Development Partnership. Her role involves the provision of advice and support to museums across the region to develop volunteering practice. She works closely with the Museum Development Officers and through county network groups. Eleanor operates a community of practice for paid and voluntary volunteer managers working in heritage. Her background is in social and community history curatorship and advisory work in the museums sector, with experience of managing volunteer teams. She also volunteers.


How do we use the data you supply us?

* For full details on how the information supplied to us as part of the booking process is used please see our Privacy Policy here: https://southwestmuseums.org.uk/privacy-policy/



Date and Time

Location

Truro Library

Union Place

Truro

TR1 1EP

United Kingdom

View Map

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