This acclaimed programme has been run across Greater Manchester and beyond for the last three years, and has seen great results in terms of behavioural change in service users. It is applicable to anyone who works with hard-to-reach clients and customers and will give you valuable skills to use in connecting with people and building positive relationships.
This 1 day course enables participants to fully explore their own working practices, attitudes and barriers to engagement, whilst developing the skills and resources necessary for overcoming such. The day introduces three key developmental deficits commonly found in clients struggling to engage; namely emotional regulation, emotional literacy and problem solving skills, setting the scene for a more in-depth exploration in day two. The day provides opportunities for case study exploration, in order to bring theory to life and embed learning into everyday practice.
Participants will leave this training having achieved the following:
- Demonstrate awareness of how their own attitudes, working practices and agency policies can impact and impede the engagement process.
- Demonstrate their ability to reflect upon and, where appropriate, alter their own attitudes and working practices in order to enhance the engagement process.
- Demonstrate their understanding around key developmental deficits and their ability to work empathically with a wide range of people and problem areas.
- Demonstrate their understanding of, and ability to use, validation techniques in the process of engagement.