Free

Taking Your Customer Service To The Next Level Workshop

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Bedford Heights

Brickhill Drive

Bedford

MK41 7PH

United Kingdom

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Event description

Description

NatWest & Bedford Heights are really proud to have partnered to provide free monthly business events throughout 2018! There will be the opportunity to hear from a range of speakers on a different topic each month as well as the chance to network with other business's and professionals. Please see the details of our next event below, we hope to see you there!

Taking Your Customer Service To The Next Level Workshop

Agenda

9.00 - 9.30 Registration

9.30 - 10.30 - Workshop

10.30 -11.00 - Networking

Most people are involved in dealing with customers even if they don't call them customers and real excellence in customer service is key to the success of any organisation. If you are on the front line of customer relationships, you have the opportunity to make the most of every contact you have and to delight each and every one of those people.

This interactive and engaging workshop will cover various tools and techniques to help you understand customers behaviours, build rapport and exceed their expectations. You will also develop an understanding of reading and using body language, managing difficult people and how to make your customers feel special.

Matt Reed is a corporate trainer with 20 years experience in management and customer facing roles and he will guide you through the practical skills to enable you to take your customer service to the next level.

PLEASE FEEL FREE TO SHARE THE EVENT INFORMATION TO ANYONE WHOM YOU THINK WOULD BENEFIT FROM ATTENDING THIS WORKSHOP

PARKING - FREE parking is available at the travel lodge next door, when you arrive at the Bedford Heights reception it is important that you register your vechile registration number to avoid charges.


For any questions please contact Nicola D'Amelio Business Growth Enabler 07795521673 or at nicola.damelio@natwest.com

All information used in this presentation you are registering for relating to More time of your business, less time on your Banking is produced NatWest for information purposes only and is for the sole use of the attendees at the presentation.

Whilst we feel this topic is beneficial to business owners, the views expressed are not intended to be and should not be viewed as individual advice or as a recommendation

To the maximum extent permitted by law we expressly disclaim all representations, warranties, or assurance of any kind, expressed or implied, that are made to the accuracy or completeness of the information contained in this presentation and no member of NatWest accepts any obligation to update or correct any information contained herein.


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Date and Time

Location

Bedford Heights

Brickhill Drive

Bedford

MK41 7PH

United Kingdom

View Map

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