Question 1

What is telephone etiquette?

Accepted Answer

Telephone etiquette refers to the polite and professional behavior used when speaking on the phone, including how you greet, speak, listen, and end a call.

Question 2

Why is telephone etiquette important?

Accepted Answer

Good telephone etiquette helps create a positive impression, improves communication, and ensures a respectful and productive conversation.

Question 3

How should I answer a professional phone call?

Accepted Answer

Answer with a polite greeting such as, “Good morning, [Your Name] speaking. How can I help you?” Speak clearly and maintain a friendly tone

Question 4

What should I avoid during a phone call?

Accepted Answer

Avoid interrupting, using slang or loud tones, eating while talking, and multitasking. Stay focused and respectful throughout the call.

Telephone Etiquette