Overview:In today’s professional world, the way you handle telephone communication reflects your personal and company image. This course on Telephone Etiquette is designed to equip individuals with the right skills and manners to conduct effective and professional phone conversations, whether in customer service, sales, administration, or general office roles.
Why This Course:First impressions often begin with a phone call. Poor etiquette can cost businesses clients and credibility. This course helps you make every call count by improving clarity, professionalism, and customer rapport.
What You Will Learn:
- The importance of tone, clarity, and active listening
- Proper greetings, holding and transferring calls professionally
- Handling difficult callers and complaints gracefully
- Ending calls with courtesy and completeness
- Voicemail etiquette and telephone follow-ups
- Cultural sensitivity and telephone dos and don’ts
Benefits:
- Boost confidence in phone communication
- Improve client relationships and customer satisfaction
- Enhance team professionalism
- Reduce miscommunication and errors
Career Relevance:Essential for roles in reception, customer service, call centers, sales, administration, and any profession involving regular phone interactions. Strong telephone etiquette can also be a differentiator in competitive job markets.
Ideal For:Professionals, students, customer-facing employees, and anyone aiming to improve their verbal communication skills in a business setting.
