£474

Telephone Sales Skills 1- The Incoming Call - Manchester - 27th Feb 2018

Event Information

Share this event

Date and Time

Location

Location

Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

View Map

Event description

Description

Telephone Sales Skills - Sales Training Course

A practical and participative programme designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result. By adopting professional telephone sales skills, companies can not only increase customers confidence but more importantly – increase business.

Confidence and first impressions are certainly vital when potential customers call you for the first time – This is perhaps one of the largest areas of sales skills training, yet the most underutilised. The course Telephone Skills 1 course is practical, participative and emphasis is placed on maximum discussions with minimum lectures.

Telephone Sales Skills 1 – Sales Training Course Content

* Projecting the correct self & Company Image
* Effective questioning & listening telephone skills
* Presenting your products/service through your customers' eyes/ears
* Overcoming objections and directing the conversation
* Handling complaints and difficult telesales situations professionally
* Effective telesales closing techniques
* Practical telephone sales skills exercises

Who Will Benefit?

Any sales or office personnel who deal with customers on the telephone and are in a position to influence sales.

Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch on the day. All delegates will receive comprehensive course manuals for future reference and guidance.

REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS - 01737 210802

Share with friends

Date and Time

Location

Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

View Map

Save This Event

Event Saved