£474

Telephone Sales Skills 2- The Outgoing Call - Manchester - 28th Feb 2018

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Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

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Telephone Sales Skills 2 – Sales Training Course

This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.

The course is applicable to people who are either new to a position, or for existing people wishing to refresh and update their telephone skills and techniques. These would include telesales and field salespeople who use the telephone in their day to day roles. The course is practical, participative and an emphasis is placed on maximum discussions with minimum lectures.

The course is not based on any high-pressure techniques, sharp practices, or “the latest sales fad” but concentrates on solid sales principles that are the essence of successful professional selling in today’s and tomorrow’s market.

Telephone Sales Skills 2 – Sales Training Course Content

* Projecting the correct self & company image
* Effective questioning & listening telephone skills
* Presenting your products/service through your customers' eyes/ears
* Overcoming objections and directing the conversation
* Handling complaints and difficult telesales situations professionally
* Effective telesales closing techniques
* Practical exercises

Who Will Benefit?

Anyone who needs to make or increase business over the telephone to existing or potential customers.

Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch each full day. All delegates will receive comprehensive course manuals for future reference and guidance.

REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS - 01737 210802

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Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

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