£714

Telephone Sales Skills (Inbound/Outbound Calls), Manchester 27-28 Feb 2018

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Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

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Telephone Sales Skills Combined Module- Sales Training Course

A practical and participative programme designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result. By adopting professional telephone sales skills, companies can not only increase customers confidence but more importantly – increase business.

Our Telephone Sales Skills Combined Module is designed for salespeople who have responsibility for dealing with inbound calls as well as making outbound telesales calls. It allows delegates to combine our one-day 'Telephone Sales Skills (Inbound)' course and our one-day 'Telephone Sales Skills (Inbound)' course ' for a combined discounted price (£595 + Vat for the two-day course as opposed to £395 + Vat for each of the one-day courses).

Telephone Sales Skills 1 (Inbound Calls)– Sales Training Course Content

* Projecting the correct self & Company Image
* Effective questioning & listening telephone skills
* Presenting your products/service through your customers' eyes/ears
* Overcoming objections and directing the conversation
* Handling complaints and difficult telesales situations professionally
* Effective telesales closing techniques
* Practical telephone sales skills exercises

Telephone Sales Skills 2 – Sales Training Course Content

* Projecting the correct self & company image
* Effective questioning & listening telephone skills
* Presenting your products/service through your customers' eyes/ears
* Overcoming objections and directing the conversation
* Handling complaints and difficult telesales situations professionally
* Effective telesales closing techniques
* Practical exercises

Who Will Benefit?

Anyone who needs to make or increase business over the telephone to existing or potential customers.

Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch each full day. All delegates will receive comprehensive course manuals for future reference and guidance.

REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS - 01737 210802

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Date and Time

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Crowne Plaza Hotel

Manchester Airport

Ringway Road

Manchester

M90 3NS

United Kingdom

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