Free

Multiple Dates

Telephone Skills Training for Clinical Staff

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Location

Location

NHS Camden Clinical Commissioning Group (CCG)

75 Hampstead Road

London

NW1 2PL

United Kingdom

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Event description

Description

Telephone Skills Training

On behalf of Camden CCG and Community Matters, we are delighted to offer you this opportunity to attend an informative and fun FREE half-day workshop for Telephone Skills Training. 'Activation' (a training and development company) will lead a series of patient experience workshops designed to help you get the most from the 3 hour session.

Description

This half-day workshop is suitable for all clinicians carrying out telephone consultations. It will cover the skills required for effective and safe telephone assessments. The workshop is trainer led and uses actors to play out some of the typical conversations that take place between clinicians and service users. The course will emphasise the following:

  • Reflection on the differences between telephone & face to face consultations

  • The importance of good history taking skills (questioning skills)

  • The crucial need to interpret the symptoms and signs’in context’ of the patient’s background health and medications.

  • Potential pitfalls - 3rd party history, lack of visual cues, lack of examination data, etc

  • Importance of safety netting

  • Managing uncertainty

Target Audience

All clinical staff that undertake telephone consultations.

What you will take away

  • A greater understanding of the different types of clinical telephone call scenarios, the risks involved and how to handle them.

  • Techniques to make you a more effective and confident communicator on the telephone – including questioning, listening and negotiating skills.

  • Practical examples of how to manage difficult or challenging callers.

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Location

NHS Camden Clinical Commissioning Group (CCG)

75 Hampstead Road

London

NW1 2PL

United Kingdom

View Map

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